Adult Learning
Some participants will need a demonstration while others can learn from pictures and/or text.
What are Learning Styles
Someone who sees your potential and helps you get there
What is a coach
To make easier or less difficult
What is Facilitation
The best way to ask questions to encourage discussion
What is open-ended
This past experience might affect the way a student feels about a trainer
What are Grade School Memories
Immediately, as soon as the incident occurs.
When is the best time to coach someone
You could express Confidence in Participant's ability to improve performance
What is a way to enhance self esteem
This question must always start with the participant's first name.
What is a direct question
Breaking a topic into smaller Manageable Chunks
What is Logical Segments
The type of feedback that is most helpful
What is constructive feedback
Avoid being defensive
What is a guideline for Receiving Feedback
This question should be used to bring a discussion to a close
What is a closed-ended question
Self-Directed; Experienced; Now-Oriented; Problem Solving/Reality Oriented
What are Adult Learning Characteristics
The most important step for In-Depth Coaching
What is getting the employee's input
This is when Particpants feel comfortable enough with the instructor to try new behaviors
What is a safe learning environment
A question that is asked right back to the person who first asked the question
What is a reflective question
The most important Learning Technique
What is Respect
The frequency that coaching should be done
What is continual or on-going
This helps you to ensure the Participants have learned a new skill
What is Checking for Understanding
This technique is used to ensure the Facilitator has understood the Participant's response
What is Paraphrasing