What is the difference between a “reward” and an “incentive”?
A reward is given after good performance; an incentive is designed to encourage good performance before it happens.
Give two safe small-talk topics for colleagues at work.
Weather, weekend plans, travel, hobbies., etc.
What does “run-down” mean when describing a neighborhood?
Old, damaged, neglected, in bad condition.
What is the difference between a snob and someone who simply has high standards?
A snob looks down on others and feels superior; a person with high standards expects quality but doesn’t think they’re better than others.
Give two adverbs that mean 100% (complete).
Totally, completely, utterly, absolutely, entirely, wholly.
Name two examples of non-cash incentive schemes.
Travel vouchers, merchandise, training grants, team retreats, flexible hours., etc.
What is a “conversation stopper”?
A comment that kills the flow of small talk (e.g., complaining too much, overly personal topics).
Name two causes of high crime rates in a city.
E.g.: poverty, inequality, lack of education, unemployment.
What’s the difference between laid-back and slacker?
Laid-back means relaxed and calm. A slacker avoids work regularly and intentionally.
What does “you might as well walk” mean?
Traffic is so slow that walking is just as fast.
Why might cash rewards be less effective than non-cash rewards?
People often spend cash on bills and forget it; non-cash rewards feel more memorable and motivating.
Define “work spouse.”
A colleague you are very close to emotionally and rely on at work — but it’s a platonic relationship.
What is “defensive design”?
Designing public spaces to prevent crime or unwanted behavior (anti-homeless spikes, benches you can’t sleep on).
Give one advantage and one disadvantage of dating apps.
E.g.: + Easy to meet people.
– People can be superficial or ghost easily.
Define “mugging.”
Attacking someone in public to steal their belongings.
What is “company loyalty,” and how can incentive schemes foster it?
Company loyalty = employees’ long-term dedication; incentives show appreciation and increase engagement.
Give two examples (phrases) of “exit strategies” to politely leave a conversation.
“I won’t keep you, I know you’re busy,” or “I need to check my email before the meeting.” etc.
What does “loitering” mean?
Standing/waiting somewhere with no obvious purpose, often suspiciously.
What’s the difference between being incompetent and simply “inexperienced”?
Incompetent means you cannot do something well even with experience. Inexperienced means you’re still learning.
Make a sentence using BOTH an exaggeration adverb AND a city vocabulary word.
“The traffic has become dramatically worse — cars just crawl along the road.”
Explain the phrase: “Non-cash rewards have a higher perceived value.”
People view experiences (trips, gifts) as more meaningful and memorable than cash.
What cultural factors can make small talk difficult in international teams?
Differences in formality, taboo topics, communication style (indirect vs. direct), humor.
Give one effective solution for homelessness and explain why it works.
E.g.: “Housing First” programs — because stable housing provides safety, dignity, and supports recovery and employment.
Describe the chart below and draw a conclusion based on the data you see.

Which trait is more positive, principled or stubborn, and why?
Principled — because decisions come from ethics, not ego.