1
A type of fare families that is not refundable but rebookable against a fee
BASIC
12 digit codes used to allow small price reduction.
PROMO CODE
What is the meaning of DCEP?
DIGITAL CUSTOMER EXPERIENCE PLATFORM
A type of fare families that is refundable against a fee but not rebookable
SAVER PLUS
What is the meaning of CAPTCHA?
Completely Automated Turing Test to tell Computers and Humans Apart
Also known as Pay later or Secure your fare
BOOKING ON HOLD
(BOH)
What is the minimum and maximum threshold for Cash & Miles?
Min. 3000
Max. 500,000
On this page, you can add FQTV, request SPML, and enter redress code and known traveller information.
All Passenger Information
ALPI
Give me the 3 countries which have TSC when booking online.
Colombia (CO)
Slovakia (SK)
Switzerland (CH)
A type of FOP that is widely used by Chinese and the card number starts with 62.
China Union Pay
EPS
On this page, passengers can book for itineraries with open or double-open jaws and can book up to 6 bounds.
Flight Option Multi Stop
(FOMS)
When using this form of payment, flight request must be requested not later than 8 days before departure.
SEPA/IBAN
The booking flow on LH.com is based on this principle which means irrespective of the country site, the flight availability, the accepted currency and fees scheme is based on the country of the first departure.
Country of Commencement Principle
(COC)
The next step after choosing the flights. It is like the recap I in genres. Passenger can review flight details, number of passenger per type, fare conditions and baggage.
Item Confirmation
(ITCO)
Is an incomplete PNR type that is automatically created by LH.com. It is created after the passengers enter their personal details and proceeds to the payment page.
Pre book PNR
A formula used for checking whether a given credit card may be valid or not.
Luhn Check
Provide what are the Service Delivery Requirements (in order)
Promote and Support Self Service
Reproduce and Report Errors
Provide Offline Solution
For Paypal payment, what will happen if the payment is ACCEPTED and if there is a TROUBLE?
ACCEPTED-
TROUBLE-
What will happen if the agent touches the Booking On Hold?
Take over the booking and get an autho from sup to take FOP.