ServiceNow
A single unplanned event that causes a service disruption.
What is an Incident?
The phone system we currently use to take call.
What is Avaya?
SU and AI Online book vendor
What is VitalSource bookshelf?
Student basic demographic information
What is the student master?
Where would a students grad date be listed?
What is the Education Screen?
A set of information about a product as a user guide or to solve common problems.
What are the Knowledge base Article?
Software that lets you run applications on a remote computer but interact with those applications on your local computer.
What is Citrix?
Questions for the Professor
What are Discussions?
The student information system (SIS); this system holds all student records.
What is CampusNexus?
Where can you find account summary, details on accessing 1098T and student balance
What is My Finances?
Officially requesting access to any system.
What is the User Account Request form?
The student information system (SIS); this system holds all student records.
What is CampusNexus?
Knowledge and experience - that's what you need to succeed.
What is Career Edge?
Company that has been contracted to handle Official transcripts?
What is Parchment?
Students ability to change their own portal password.
What is My Profile?
An incident that significantly degrades the performance of a production system
What is a priority 2?
Students in Seats
Call First than email
What is our team motto?
SU uses this service to ensure original work or no plagiarism.
What is TurnItIn?
We have over 50 closed schools.
What is the Art Institutes?
Clicking on Online Classroom Link you go to?
Where students go to access Brightspace?
Full System Outage
What is a Priority 1?
The service that answers our calls 24x7.
Who is NEXA?
Resetting of a Citrix Profile
What is a Citrix Director?
Completion of a financial impact planning exercise is required before enrolling.
What is EFIP?
The error 'Object reference not set to an instance of an object' when attempting to sign EA.