MOBILE PROMOTIONS
Which phone is "On Us" right now?
Galaxy A16 “On Us”
February 5–February 25th
Which phone is "On Us" right now? For NOW mobile
February 5–February 17: NOW Mobile Offer
What do the letters of the "G.R.E.A.T" process stand for?
Greet, Relate, Explore, Ask, Thank
After the first Xumo Stream Box, which is free with a one-time activation fee of $15, each additional box costs how much?
Each additional box costs $5 a month.
When does BOGO end?
March 21, 2025.
This promotion is available for both new and existing customers, and it requires new line activation.
What fee is NOW mobile waiving right now?
February 5–March 31: NOW Mobile — $25 waived line setup fee
Line activation required.
What is the "Perfect 100?"
Perfect greet, Xfinity Ambassador, Perfect T-chart, Perfect pitch, Perfect thank.
For Now TV, How many channels, how many devices can watch simultaneously, and how much DVR time do you get?
40+ channels
3 Devices simultaneously
20 hours
How many months does the following promotion last on a customer's account?
"Get $100 in bill credits with BYO"
Bill credits will be applied as $10 per month for 10 months
What are the NOW internet prices/speeds?
100/10 MBPS $30
200/10 MBPS $45
What is TNPS? Why is it important?
"Transactional Net Promoter Score" is important because it measures customer satisfaction by evaluating the difference between promoters and detractors based on survey responses.
What are the prices for Now TV lineup?
Stream Saver $15
Now TV $20
Now TV Stream Saver $30
Now TV Latino Stream Saver $40
Right now, what are the two TIPS promo offers for SAMSUNG specifically? (Not including plan payout)
January 22–March 18: TIPs — Up to $1,000 off Samsung with Unlimited Plus
January 22–March 18: TIPs — Up to $700 off Samsung with Unlimited and By the Gig plans
For NOW mobile, how much does it cost to add Mexico and Canada data/calling options?
5$ a month.
What do we always need to do when we are finished with our customer interaction and mentioning the survey?
Walking the customers out.
What is the monthly rate for a cable customer to upgrade to 150hrs of cloud DVR & 300hrs of cloud DVR?
$10 per month for the additional 150hrs DVR service & $20 per month for the additional 300hrs DVR service
What is our current flagship offer?
January 22–March 18: $400 off Samsung device. Customer eligibility: New, existing
Is NOW mobile offering a pre-paid card right now? If so, how much is it offering?
February 5–March 31: NOW Mobile — $100 port-in prepaid card. Customers must maintain service for 60 days and keep their account in good standing to qualify for the prepaid card.
What are the 6 key behaviors?
Warm and friendly, own it, discover needs, show appreciation, listen actively & respond appropriately, be an Xfinity ambassador.
What is the newest TV product Xfinity released and what are the two options that come with it?
Sports & News TV (best value for local channels, cable news, sports, peacock premium & 300 hrs of cloud DVR)