Tableside Service Points
What is the time standard a table should be greeted once seated?
What is 45 seconds
What are 3 items employees must provide for a spec uniform?
What are pants, belt, and shoes
Any schedule changes must be submitted and approved by ________
What is Coach
Who is "The Prioorrity"
What is the Guest
_____ are individuals who have an intense desire to be the best. We expect every member of the J. Alexander's team to possess the attitude of a ______.
What is Champion
First round drinks; what are all time standards
What is 1 min non-alcoholic drinks
2 min for any cocktail, glass of wine, or beer
3 min for wine bottle service
What are 3 miscellaneous items the company provides that are required for a spec uniform? (key word is MISCELLANEOUS)
What are pens, crumber, and wine key
Champions must park their cars ________
What is behind the restaurant
What are the four priorities of a server?
What is 1. Immediate greet/ First round drinks
2. Hot food hot, cold food cold
3. Full hands in full hands out
4. 45 second bus
The platinum rule
What is treat others the way they want to be treated?
Where should a drink be placed?
What is to the right of the guest
How should the tie be tied? (What style)
What is a Full Windsor Knot
What is 5.
What is the Three Tier Station
What is 1. Your station
2. Your neighbors station
3. The entire restaurant
J. Alexander's Creed starts with _____ ________ is the minimum requirement
What is Guest Satisfaction?
What is the time standard for a guest contract
What is 60 seconds
What are the domination's for a spec bank?
What percentage do employees get discounted on food purchased at the restaurant?
What is 40%
To deliver superior service, we must be committed to _______ ________.
What is continuous improvement
___________________
"Each Champion and Coach is unique and should be treated with dignity and respect. It is each Champion's mission not only to ensure that each guest is served they way he/she wants to be served, but also to ensure that each team member is treated with dignity, respect and in a professional manner."
What is the internal guest?
When should the home base server quality check any food item the guests receives?
What is 2 minutes or 2 bites
What are the three approved areas females can have pierced on their ears?
What are Lobe, Helix, and Tragus.
How long is a pay period?
What is 14 days
What is when the guest leaves the table momentarily and when needed (ex. theirs is dirty or they dropped it)
What year did the first J. Alexanders open?
What is 1991