DCA
What is the path a participant can take to view the distribution notice online?
What is...
>Plans->Distributions->Withdrawals
>Shortcuts-> Take Money Out
What are the two systems you can use to clear security with a participant?
What is...
>ARK
>DCA
What system is used to mail documents to participants?
What is...
>Chorus
What is a forfeiture?
What is...
>Contributions made by an employer that the participant did not become vested for, therefore the employer received those funds back.
What is the path that a participant can take to update their beneficiaries online?
What is...
> Plans-> Beneficiaries
What system do we use to document cases for each call?
What is...
>Salesforce
Including processing time, how many days does it take for a participant to receive a mailed form/document from Ascensus?
What is...
> 2-3 business days to prepare and up to 10 business days to be delivered
This is the number of days after a quarter end that Ascensus sends statements to participants?
What is...
>15 calendar days
What is the path a participant can take to locate the available investment options and their performance history online?
What is...
>Plans->Investments->Investment Performance
In what system can you use Data Pulls to get plan and participant specific information?
What is...
>Agent Assist
What systems can we use to pull the Summary Plan Description (SPD) for the plan?
What is...
>Agent Assist (Data Pulls)
>DCA
What is the term used to describe the most that an employee can defer during a tax year formally known as 402 (g) limit?
What is...
>Deferral Limit
What is the path that a participant can take to see if they are set-up for paper or paperless statements online?
What is...
>My Profile-> Paperless Settings
What system can you find beacons that represent Plan Nuances for a plan?
What is...
>Salesforce
What work item would you create to mail a form/document to a participant in Chorus?
What is...
>Create PSCMAILFUL
Which type of consent does not require the employer to take any action when a General loan is requested? The request will automatically process within 24/48 hours.
What is...
>Negative Consent
What is the path that a participant can take to make changes to their deferral percentage or dollar amount online?
What is...
>Plans->Deferrals->View Elections->Change Contributions
What is the path a participant can take to get forms online?
What is...
>Plans-> Forms
>Shortcuts-> Access Forms
>Dashboard-> Plan Administration-> Forms
How can a participant add a beneficiary, if the option is not available online?
What is...
>By returning the Beneficiary form they received either by email (Salesforce), mail (Chorus), or online (DCA)
Name two ways an employee can request a distribution or loan.
What is...
>Online themselves
>Form
>Calling Participant Services
>Through Plan Administrator (if plan allows)
What is the path that a participant can take to find their prior statements online?
What is...
>Plans->Statements->Account Statements
>Shortcuts->Generate a Statement
>Dashboard->Statements
When you need to get back to the Search Participants page in DCA from a participants account, where should you click?
What is...
> Return to Search
What are the two fastest ways to get a loan payoff form to the participant?
What is...
>Have participant login online and access forms
>Sending form via email Salesforce to registered email address
What are Ascensus' Core Values?
What is...
>People Matter
>Quality First
>Integrity Always