P2P
Task Force
Notifications
COR
Nursing
100

The supervisor of the P2P team.

Who is Asja?

100

The supervisor of Task Force team.

Who is Asja?

100

The supervisor of the notifications team.

Who is Jarrell?

100

The Vice President of Customer Experience and Contact Center.

Who is Kevin?

100

The director of nursing is. 

Who is Crystal?

200

Following the conclusion of a P2P call, the case determination should be updated within what timeframe.

What is 24 hours?

200

TF hours of operations.

What is 8am - 8pm?

200

If a provider wants codes/units added to notification letters what should we do.

What is advise providers letters cannot be updated/changed due to compliance?

200

If the fax # is not working this is where documentation can be sent. 

What is the documentation email?

200

The nurse TLs

Who is Courtny Aitken O'Boyle and Tiffany Samuels?

300

P2P direct phone number. 

What is 800-581-3920?

300

To add a provider/facility to case what do we use. 

What is the TF email template?

300

To resend a notification what do you do. 

What is send an email to notifications email address?

300

COR hours of operation.

What is 8am to 9pm?

300

If there is a clinical question on a case who do we reach out to. 

Who is the nurse on the case?

400

P2P hours of operations. 

What is 8am -6pm?

400

These 3 types of emails are sent to TF.

What is case updates, add provider/facility, eligibility inquires?

400

Providers from facilities can get their notification letter from where. 

What is the facility portal or provider on the case?

400

What steps are taken to cancel a case.

What is send an email to cancellations?

400

If we're not receiving a response from a nurse who do we reach out to. 

Who is the nurse leadership?

500

If the P2P dept is closed or has a long wait you should use this. 

What is the P2P template?

500

If a provider/facility is OON what is the next step.

What is nothing? TF will verify all OON.

500

If you update the DOS on a case what depts need to be notified.

What is TF and notifications?

500

What email is used for case updates.

What is caseupdates@turningpoint-heatlhcare.com?

500

If a case is recreated due to error who is notified.

Who is the nurse on the original case?

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