Consultation Block Prep
The source of truth for all coach performance history that sups update with coach conversations, actions and copies of emails and/or plans.
What is the performance tracker?
The newest performance behavior, as of July 2025
What is Care Continuation Rate?
A retired performance behavior that is no longer showing up on the IR as of midyear
What is the graduation rate?
This poses a risk to client safety and coaches are asked to end the session when this occurs. This was clarified in the EoP training in June 2025.
What is the client is driving in session?
This is entered by the Sup in the Notes column of the Insight Hub
What is any coach nuance ex. LOA or any sup question about the data
The performance expectation for the Care Continuation Rate metric
What is greater than or equal to 80%?
To comply with performance expectations, these are the four "C" phases to wrap up within a day of your session.
What are Content Shared, Compose Follow-Up Messages, Close Session, and Complete Notes?
The name of the HC article that coaches can refer to when reaching out to unscheduled clients
What is "Reengaging Unresponsive Clients?"
The location for the midyear sup consultation block prep guide
What is the LCC Performance Management Guidelines?
The Care Continuation Metric measures the number of clients that return between these sessions within an episode.
What is the first and second sessions?
Consent for recording client sessions is important for five main reasons, name 3 correctly.
What are
1. Quality assurance
2. clinical/supervision support
3. mandated reporting
4. session reviews
5. client complaints
When a coach misses their quarterly caseload target for the first time, the supervisor will typically send this to them.
What is a Structured Email?
Date the 2025 Midyear Insight Hub data will be ready for Sup review
What is July 2?
How a coach should code an episode for a returning client that comes back for a check-in session so that it does not negatively impact their Care Continuation Rate?
What is a Booster session?
The performance behavior that is impacted if a coach goes on a PIP or LOW
What is adherence to program and company policy?
This type of modality session is no longer counted towards caseload targets unless the session is held.
What is GSC?
The three things that supervisors do as part of their prep work before attending their consultation blocks
What are:
- Review the Performance Consultation Checklist
- Review the Insight Hub for flags, questions and 1:1 dates
- Ensure performance trackers are updated
DOUBLE JEOPARDY! Can wager in increments of 500
The formula for calculating the Care Continuation Rate
What is the # of closed episodes with >1 attended sessions divided by the total # of closed episodes?
These are the performance behaviors that will be evaluated in 2025
What are:
Coach Dev, Admin Tasks, CCR, Clinical Compliance (privacy, safety and documentation), and Citizenship (attendance, participation, required trainings and program policy)?
If a coach tells their Supervisor that they accidentally exposed client Protected Health Information, their supervisor must immediately complete this specific form.
What is the Privacy and Security Incident Form?