Tier 2 Support
Customer needs a phone number change
Tenured Banker Support
This is the most common New Year's resolution in the U.S.?
Lose weight/Exercise more
This Senior Banker is a soccer coach
Samira
Season four will center on a brother and his long awaited love story. Their tale, adapted from An Offer from a Gentleman, has been described as a Cinderella-inspired fairy tale, with a twist, of course.
Bridgerton: Season 4
This system recently updated and now allows notes to be placed.
Mantl
To cancel a transaction (incoming credits or "in process" transactions in Savana)
Deposit Operations
Who established January 1st as the start of the New Year?
Julius Caesar
This Senior Banker worked two jobs while still in High School.
Alice
This is a sequel to a movie released in 2006. It is an upcoming American comedy drama. One of it's main characters is Miranda Priestly.
The Devil Wears Prada 2
What kind of CD's can't add Joint Owners?
Migrated
This option is individuals who just started taking calls.
New Hire Support
Who made the first New Year Resolution?
The Babylonians
This Senior Banker performed on TV and in a music video.
Karen
An upcoming Marvel Cinematic Universe (MCU) film, the fifth in its series, serving as a sequel to Endgame.
Avengers Doomsday
In order to add a trust as a beneficiary, what must we remove if listed on the account?
Clarification on an in progress or closed case when notes are unclear or missing.
Deposit Operations
What day do most New Year's resolutions end by?
aka Quitter's Day?
Second Friday of the month aka Jan 9 2026
This Senior Banker has never received a speeding ticket in their entire life.
Val
Continuing the adventures with Woody, Buzz, and the gang facing new challenges from modern technology like smart tablets
Toy Story 5
Who can request a POA removal from an account?
Researching payments that didn't post (or did post) to as expected account
Payment Operations
According to studies, what percentage of people fail their New Year's Resolution by year-end?
around 80%
This Senior Banker was mugged at a hair salon
Belen
Bringing the adventures of bounty hunter Din Djarin (Pedro Pascal) and the animatronic puppet known as Baby Yoda to the big screen.
The Mandalorian and Grogu
What are the three options you can select for the Account Verification Letter?
Account open date, Account type and Current Balance.