First Impressions/Expectations
Personal grooming, hair, makeup, perfume, showering/bathing,nails, breath
Who is responsible for you to learn your job as a new employee?
YOU are!!
In everyday life, do you have to follow directions?
YES
How people interact with one another?
Human Relations
How should an individual resign from a job?
Stand straight and tall, shoulders straight and square, avoid leaning against the wall
Posture
Tour the company, fill out paperwork, personal safety and security, organization's structure, policies and procedures
Employee orientation
What should you do if you do not understand directions that have been given to you?
Repeat them back to gain clarification or ask questions
Emotive, Directive, Supportive, and Reflective
4 Basic Communication Styles
An offer made in response to another, can be negotiated
Counteroffer
Dress shirt, tie, casual slacks, blouse with a skirt, dress shoes
Business casual
Punctual, reliable, helpful, courteous, appropriate appearance, neat work area, follow directions
Good work habits
How can you communicate non-verbally?
Face the other person
Maintain good eye contact
Nod if I'm understanding
Identify 1 of the 6 major components of effective communication
Motivation
Trust
Conflict management
Self awareness
Self acceptance
Effective communication skills
What should an individual do if they are presented with a counter offer?
Not change your mind
Good customer service
chalk, markers, overhead projector, computer, office supplies
Materials and Equipment
45%
Which communication style listens attentively and is patient and cooperative?
Supportive
Turn in keys, uniform, provide company feedback, and complete paperwork
Exit interview
Evaluate employees
Performance evaluation
What are two ways an employee can overcome the common problems of most new employees?
Read, ask questions, write instructions down, observe others, listen to others, admit to mistakes, remain open to feedback and criticism, be a team player, practice good work habits.
What is the difference between hearing and listening?
Hearing is physical process
Listening is concentrating and paying close attention
Which communication style is frank, no-nonsense attitude and cexpresses strong opinions?
Director
When should a letter of resignation be written?
When you have written and verbal commitment form your new employer.