First Impressions
Saftey Conversation
Conflict Resolution
Teamwork
Professional Communication
100

This is the first thing you should do when meeting a new coworker.

Introduce yourself

100

If you see a hazard, you should do this immediately.

Report it 

100

The first step when you disagree with a coworker.

Stay Calm

100

Helping a coworker without being asked shows this quality.

Initative

100

Short, clear messages help avoid this.

Confusion

200

Maintaining this shows confidence and respect.

Eye Contact

200

This phrase starts a respectful safety reminder: “Hey, just a heads up…”

A friendly warning

200

This skill involves fully focusing and understanding the other person.

Active Listening

200

Clear communication helps prevent this on a jobsite.

Mistakes 

200

Avoid using this type of language at work.

Offensive or Inappropriate Language

300

This nonverbal gesture can make you seem approachable.

Smiling

300

You’re cleaning the lobby at McDonald's or Chick-fil-A and notice a drink has spilled on the floor where customers are walking. What should you do first?

immediately block off the area and clean the spill (or put up a wet floor sign)?

300

Instead of blaming, use statements that start with this word.

I

300

This means everyone understands their responsibilities.

Role Clairity 

300

Repeating instructions back ensures this.

Understanding

400

Wearing proper gear and clean attire shows this.

Professionalism

400

Correcting someone’s unsafe behavior should be done in this tone.

Respectful and Non-confrontational

400

If a conflict can’t be resolved, involve this person.

Supervisor or Job Coach

400

Trust on a team is built through this repeated behavior.

Consitency 

400

This is the best way to give constructive criticism.

Respectfully and Privately, ask a job coach for help if needed

500

Being on time demonstrates this important trait.

Reliability and Responsibility

500

Ignoring safety issues can lead to this major consequence.

Injury or Accident

500

This approach aims for both sides to feel satisfied.

Compromise

500

Celebrating team success helps improve this.

Team Morale 

500

This is the foundation of all positive jobsite interactions.

Respect

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