Emergency Plan
Where is the emergency plan located in the office?
Posted on the board by the front door.
What is our office protocol for COVID?
1) Hybrid work schedule - T/W in office
2) Sick? Stay home!
What are the lines of communication with THPs?
Call, text, email.
What does the recruitment process look like?
- AM gets needs from client and sends them to recruiting team
- Recruiter sends blasts/contacts pipeline
- Recruiter screens/qualifies/matches thp to order
- Recruiter sends qualified thp to compliance for credentialing
Where is the fire drill log posted?
Under the picture board by the bathroom.
Where is the fire extinguisher located in the office?
Hanging on the wall near the West exit of the office.
How do we assist both clients and thps with transitioning to post-covid climate?
Be transparent! Educate both clients and thps on market changes and create strong interpersonal relationships with both.
How do you qualify a THP?
Current resume, UNA Skills/Competency exams, reference checks/verifications, license verifications.
What resources do we use to generate thp leads?
1) FHS online job interests
2) Ziprecruiter
3) Referrals
4) Blasts
5) Social media posts
How do we escalate clinical DNRs?
Reach out to Favorite's internal DON (Leslie Farro) and HR for further assistance.
What is the protocol for an active shooter?
Secure the door, turn off phones and computers, and seek shelter in the back room (IT closet) with the lights off.
How do we determine the process for a thp who has tested positive for COVID?
We adhere by the client's needs/protocols for COVID testing and isolation.
Explain the DNR process.
What are our primary lines of business?
Per diem, contracts, IDHS (state run facilities)
Who tracks audit results in the office?
Taylor
What is our fire exit route?
Evacuate using the nearest exit and convene in courtyard parking lot.
What is the thp protocol for inclement weather?
- We notate upcoming inclement weather in our NOC report.
- THPs should call both us and the facility they are working at for inclement weather call-offs.
How do we follow up on THP performance?
We obtain annual client feedback on our staff and speak with our clients daily to obtain feedback on a regular basis. We also communicate with THPs regularly (verbally and/or via email) and share the feedback we received from the client.
What geographical area do you service?
The Northern half of Illinois.
At what point is a THP considered a complete re-hire?
After 1 year or more of inactivity with Favorite.
What was the date of our last fire drill?
3/7/2023
What is the protocol for inclement weather on our in-office days?
How do we monitor on-going THP compliance?
- Automatic emails sent to THPs and branch to notify of expired credentials.
How do you sell Favorite to THPs?
- We are Joint Commission certified
- We have a wide variety of opportunities
- Benefits
- Referral bonus
What corporate divisions do you interact with and how often?
- FMS, Allied, Travel, HR, QA
- Daily interaction