Closing
What time should closing begin?
Are there nuts in our cookies?
NO, however we can't guarantee no cross contamination.
Which is the only flavor that contains artificial coloring?
HAHA none GOT UUU
Where should your phone be kept during your shift?
In your locker
Who should you communicate with when leaving the shop/ taking your break during your shift?
What do you put in the mop bucket?
half filled bucket with hot water and detergent soap
What is the most apropriate thing to do when friends come into the shop?
Judge off of answer and expand
If someone asks, are we allowed to give a JoJo ice cream slit between two separate cups?
No, but we are allowed to give them a cup on the side.
What is the respectful thing to do when its busy and your coworker has been scooping for 2 hours straight?
Ask if they need someone to take over for a little.
True of False: When busy, it is a great idea to do some dishes!
False
What is one correct way to thoroughly wash sample spoons?
1.Rinse off spoons
2. Dump spoons into left sink then move to right sink.
3. Let dry on a dishwasher tray
Throughout the workday, what is our top priority?
Taking care of customers
Are we allowed to split a lil Jo for children?
NOOOOOOO
True or False: We can insure that there is no cross contamination for allergies.
False
When should you change gloves?
1.When touching something unsanitary(cash, dirty surfaces...)
2. When visually gross( ice cream on them...)
Judge
Is everything in our shop organic?
Mostly yes, except we get our honey from rescued bee's.
Offer the cone for free (put in a cup) or put in a non broken cone
What is the etiquette when the shift lead is counting cash?
Save questions until finished.
What is in the GF flour?
A mix between tapioca flour, brown rice flour, white rice flour, potato starch, and milk powder
Visually show how to put away sauces/whip cream at the end of the night (in detail).
Judge
What is wrong with with scenario: A customer asks for Mint Cookies n' Cream ice cream in a GF cone.
Mint Cookies n' Cream in not Gluten Free
Visually show how to scoop the correct JoJo size within weight limit.
Judge
When you visit off the clock during a busy night, would it help to scoop your own ice cream behind the counter?
No, it is unprofessional around costumers.
When consistent customers, when should you start making more cookies?
When half way down