Product Knowledge
The meaning behind the letters "N," W," and "C" with Melaleuca's makeup products such as the foundation and concealer?
What is Neutral, Warm, and Cool--referring to a person's undertone.
The resource that tells us who can approve an exception
What is: task tier of approval
Why would the following example not earn full points on the section After Order Specials for a wellness evaluation? Example: We have some amazing specials! Would you like to hear any of those today?
What is: The offer does not provide any specific and enticing examples of the specials we have available.
How points for "Make Contact" are earned
What is: Greet the customer by name and address them by name throughout the call.
What is a palindrome?
a word, phrase, or sequence that reads the same backward as forward, e.g. Anna, Bob, etc.
What is the difference between HE Melapower and a regular Melapower?
HE stands for high efficiency and needs to be used for a high efficiency washing machine. HE machines use less water than traditional machines and are generally newer machines. (when in doubt, HE detergent can be used in any machine, but regular should not be used in an HE machine)
The resource that tells us what an unlisted spouse can do on account
What is Authorized User on Knowledge Center
The type of special that can count towards a customer's 35 point commitment
What is Blue Coupons
When to offer additional assistance more than once.
What is: When a customer accepts our initial offer and we help them with something else (A.A. must be the last thing we do before hanging up)
The coordinator that matches each medical issues:
Inflammation of the Gallbladder
Five Stiches in Middle Finger
Kidney Stones
What is:
Inflammation of the Gallbladder (Logan)
Five Stiches in Middle Finger (Annie)
Kidney Stones (Anna)
The difference between the Pain-A-Trate Original and Pain-A-Trate Ultra
What is: The Pain-A-Trate Ultra is more concentrated/powerful to target more intense muscle pain (contains more camphor, menthol, mathyl salicylate)
The resource that tells us if we should transfer to PI or not (be specific)
What is Product Expert on Knowledge Center
The call designation when we should stop offering After Order Specials (customer service)
What is Red and Black (wellness team members should always offer after order specials unless told otherwise by Landon or Jason)
Where on an eval would an associate miss points for stating the following: The BUO was sent to you since you didn't place your order in time. To avoid any BUO annoyance, you need to place your order before 12 pm MST.
What is: Positive Positioning
Taylor Swift's net worth (+ or - 250,000,000)
Write: The age an individual can begin using Melaleuca supplements (multivitamins, probiotics, etc.)
Our supplements are designed for adults over 18 unless otherwise noted on the label or stated by a provider
Where to find the new products that have recently come out at launch/convention
What is the website under "new products" or in knowledge center tab products>>product information>>"convention 2025"
Why would the following reinforcement attempt not earn full points on an evaluation? Example: "I love the Melapower! I use it every single day and have seen a difference! Great choice!"
What is: the example does not specify why the Melapower is great or what difference it is making. For full reinforcement points, we need to share an enticing fact or result of the product.
Written: What order review points need to be covered for full points in the review section
What is: products, total, savings, address, mop
The total run time in minutes of the extended edition Lord of the Rings trilogy (+ or - 30 minutes)
What is: 683 Minutes
Written: Why can we not send the Insect Repellent to certain states?
What is: Certain states have additional laws and regulations that require extensive paperwork and documentation. The Natural Insect Repellent will be available everywhere as soon as all state requirements are satisfied. (the issue is not related to product safety or a concern over ingredients; it is simply a formality.)
The resource can we use to see if a specific email, particularly a special offer email, was sent to a customer
What is Customer Emails (qualifiers list) on knowledge center
Reinforce the Simply Fit Chewy Bars
**judged by Logan**
The three elements that earn full points for empathy on an evaluation (give an example to win)
What is: Immediate, Specific, Authentic
****Judged by Logan****
Written: The 12 Zodiac Signs (group that lists the most)
What is: Aries, Taurus, Gemini, Cancer, Leo, Virgo, Libra, Scorpio, Sagittarius, Capricorn, Aquarius, Pisces