Department
Position
Emails
Telephoning
Meeting
100

Spell Department

D E P A R T M E N T

100

What does “CEO” stand for

Chief Executive Officer

100

What is the primary function of the “Forward” option in an email client

To send a received message to a new recipient

100

What should you say if you dial the wrong number

I’m sorry, I think I’ve dialed the wrong number. Please excuse the inconvenience. Goodbye.

100

A list of topics to be discussed during a meeting

Agenda

200

In what department is the series fabrication taking place

Production

200

Who is responsible for managing the money in a company

Chief Financial Officer

200

Which of the following best describes an “Attachment”

A separate file sent along with the email

200

How can you ask someone politely to repeat something you didn’t understand

I’m sorry, I didn’t catch that. Could you say it again

200

A written record of the key points and decisions made during a meeting

Minutes
300

What department is in charge of hiring and letting go staff

Human Ressources (HR)

300

Who is usually the boss of a department, like marketing or sales

Head of Sales / Marketing

300

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300

How do you introduce yourself when making a formal business call

Hello, this is [Your Name] from [Company Name]. I’m calling about…

300

The person who leads the meeting and ensures it runs smoothly and stays on track

Host

400

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400

What is the English job title for someone who helps the boss and organizes meetings

personal assistant

400

What is typically stored in the “Drafts” folder

Emails that have been composed but not yet sent

400

What do you say when the person you’re calling is not available and you want to leave a message

Could you please let [Name] know I called and ask them to call me back?

Can I leave a message, please

400

Someone who participates in a meeting to share ideas or make decisions

Attendee

500

Name 5 different Departments in 10 seconds

HR, Warehouse, Purchasing, Testing, Production, Sales

500

What is the difference between a “manager” and a “director” in a company

a director has a higher position and more responsibility than a manager

500

In a corporate email system, what does "Incoming Mail” usually pass through before appearing in the inbox

Spam filter and mail server rules

500

Describe how to handle a situation where a customer is angry or upset on the phone.


I understand your frustration, and I’m very sorry for the inconvenience. Let me look into this immediately and see how we can resolve the issue

500

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