HRO
Constant awareness by leaders and staff of the processes that affect patient care
What is sensitivity to operations
Used to evaluate huddles to determine effectiveness.
What is a huddle health form
Improvement strategies rank order.
What is the hierarchy of effectiveness?
Everyone can ask questions, ask for feedback, be appropriately critical, and suggest innovations.
What is psychological safety?
Erin and Molly
Who created and facilitates the OE Leadership Series
View near-misses as evidence of a need to improve
What is preoccupation with failure
A guide used to assist leaders with facilitating huddles.
What is a huddle facilitator's guide?
A metric used to measure the profitability and efficiency of a project.
What is ROI?
Leaders serve as guardians of learning, respect, and psychological safety.
What is leadership?
3
How many sessions are included in the Leadership Series course?
Leaders and staff must listen to and respond to insights of frontline staff who know how processes really work.
What is deference to experitise
A document used by leaders to guide them with starting up a huddle.
What is a frontline huddle start-up guide?
A tool to visually map out workflow and processes to communicate how a process works and identify improvement opportunities or variation in processes.
What is a process map?
Openly share data and information concerning safe, respectful, and reliable care with staff, patients, and families
What is transparency?
Session 1 - a role play is included for this culture.
What is fearless culture.
Know how to respond when a failure does occur.
What is commitment to resilience
A place where huddle minutes can be documented and updated daily.
What is a visual management board?
A cyclical four-stage scientific methodology for problem solving used to test and implement changes.
What is a PDSA?
Regularly collect and learn from clinical, cultural, and operational defects and successes.
What is continuous learning?
Session 2 - A simulation for this is included.
What is a huddle simulation.
Simple processes are good, simplistic explanations of why something failed are risky.
What is resist simplifying observations
Multiple suggestions beginning with S which can assist with making a frontline huddle successful.
What are the 8 S's?
A project planning tool that is a bar chart showing the tasks and timing.
What is a Gantt chart?
High performing teams plan forward, reflect, back, communicate clearly, and resolve conflict.
What is teamwork and communication?
Session 3 focuses on a type of improvement.
What is continuous improvement?