Metrics
COR vs. AAR
Membership
D3
Random Questions

100

This metric requirement is 92% or higher

What is Adherence

100

AAA members will receive 24 month/24,000 mile warranty at this location

What is both: COR/AAR

100

This membership level covers up to 200 miles of towing 

What is Premier 

100

In order to exit a call without cancelling it you must select this button 

What is the "Leave" button 

100

The 1-Guide can be found in this location 

What is "The Hub" 

200

The metric requirement for COR/AAR's is 

What is 5.1%

200

When towed to this location members receive 10% off labor plus an extra 5% when towed in by AAA

What is a COR

200

This membership level includes free fuel and delivery 

What is Plus, Plus RV, and Premier 

200

A driver is on the way to a member when a call is in this status 

What is ER (en route) 

200

Your break schedule is located in this website 

What is "IEX"

300

This metric requirement is 300 or less 

What is AHT 

300

AAA members are eligible for transportation/shuttle services when towed to this location 

What is both: COR/AAR

300

This membership level includes a 1-day free car rental with a tow

What is Premier 

300

A call has not been sent to a driver when it is in this status 

What is SP (spotted) 

300

It is vital that you call the attendance line when doing this 

Calling in, leaving early, or arriving late. 

400

The metric requirement for break conformance  

What is 98%

400

AAA members are eligible for a Hertz rental discount when towed to this location

What is a COR

400

This membership level covers towing of a Cab Over Camper (four wheeled vehicle) 

What is Classic, Plus, Plus RV, and Premier 

400

In order to see what driver/truck a call is assigned to you must select this tab 

What is the "Call Status" tab 

400

If you are approved for PTO in IEX, then you must enter your PTO in _____

What is "Workday" 

500

The 6 metrics you are held to when being ranked in a shift bid 

What is: 

1. Adherence

2. Break Conformance

3. QA

4. COR/AAR

5. AHT 

6. Requesting Service 

500

COR is currently exclusive to these states only 

What is California and Arizona 

500

Four- wheel Box trucks are covered under this membership 

What is none: this is not a covered service 

500

The 5 tabs that need to be completed for a tow in D3 call receive are: 

What is 

1. Member 

2. Locations 

3. Vehicle/Triage

4. Tow destination 

5. Service 

500

This is where you submit "Time clock adjustments" 

What is the Login Book