But what about my metrics?
88%
What is the EOY Divisional Goal for iFSR?
Assists with issues with redeeming or reissuing award tickets.
Who is GTS Sky Award Maintenance?
Credit Card info must always be entered in General Remarks.
What is PCI Compliance?
Document hospital/medical clinic, funeral home address and phone number & relationship to passenger
What is a bereavement fare?
Book & modify non-rev listings for employee, spouse & travel companions; Book & Reissue Confirmed for Less Tickets; Reissue Buddy Passes.
What are NRSA things that RES can do?
QUEUE used when specialists are unable to reissue tickets for schedule changes commencing outside of 7 days.
What is KTN 525?
Assists with partner IROPS/schedule changes and UMNR fares.
Who is Partner Ticketing Support?
You receive a call from a passengers' "girlfriend" who wants to know how many miles are in her boyfriends SM account, but he's not on the phone.
What is 'Releasing Customer Information'?
Passenger encounters a closed road due to civil unrest and asks to be rebooked.
What is the 'Flat Tire Rule'?
Authorize & Book initial Buddy Passes.
What are NRSA things that RES CANNOT do?
This QUEUE should be used for passengers who didn't travel due to IROP and do NOT need miles to book travel immediately.
What is QUEUE Skymiles Remarks?
Assists with bookings of 10 or more paying passengers.
Who is Groups/Group Sales?
AVML
What is the 'Special Meal SSR Code'?
Applies to new bookings or reissues (within 24 hours) on 006 ticket stock, for all flights and all areas of travel, regardless of the Point of Origin (PoO), and tickets must be wholly unused.
What is Risk Free Cancellation (RFC)?
DLFAM Ticket Designator (Ex: UAVOA0MQ/DLFAM)
What is Confirmed for Less?
OX.
What is a REGIONAL upgrade certificate?
Warm Transfer to Baggage.
What is the Diamond Medallion Baggage Line?
NYC = JFK, LGA, EWR
WAS = IAD, DCA, BWI
CHI = ORD, MDW
What are co-terminals?
Weather Bulletins posted giving guidelines/parameters on potential IROPS.
What is the ROC (Reservations Operations Center) Portal?
BUDDY/DLBUD
What is a Buddy Pass?
TAWQA0ML
What is a T fare/Main Cabin Fare?
Allows for cold transfers only when BT/IT ticket travel has commenced.
Who is GTS?
A passenger is traveling with a live lobster as a food product but you're not sure if this would be considered as a pet or carry-on item.
What is 'Crustaceans (Live Lobster)/Reptiles/Fish'?
The (Axis Chrome equivalent) system Air France & KLM use to reissue tickets.
What is Amadeus?
Does not allow NON-REV for children under 6 years of age to travel.
What is DeltaOne?