Shop Procedures
Kirk History
Inventory
KNL Maintenance Standards
Technical Questions
Sports
Tech Incentive
Manager Incentive
Bonus
100
When should a Shop Manager line up work for each technician respectively?
The manager should line up work for the technician the day before they are scheduled.
100
When was Kirk founded?
1969
100
What categories do we count on the 1st of the month?
Tires and Batteries
100
List KNL’s tire pull points; steer/drive/trailer.
6,5,3
100
What is this meter set on? 
OHMS/Resistance
100
How many gold medals did the US receive in the 2024 Olympics?
40
100
What is are the two categories required to receive a tech incentive?
93% productivity and within 95% of labor dollar goal
100
What does KPI stand for?
Key Performance Indicators
200
When should a Shop Manager check tires? When removing a tire what should be marked on the tire
Tires should be checked on a daily basis.
The unit#/wo#/description of tire (Casing/Scrap/Repair/Good Usable)
200
Who did Jeff Phlipot purchase the company from, and what year?
Loyd Schroer, 2008
200
What are the top four stocking vendors as it relates to parts?
Navistar (Fleet), Petro Oil, Interstate Battery, Imperial Supplies
200
What is KNL’s standard PM-B interval for tractors 2018 and newer?
37,500
200
What is being calculated in this image?
Resistance
200
How many total medals did the US receive in the 2024 Olympics?
126
200
How are the available tech hours calculated?
Number of days in the month M-F X 8hrs X 93%
200
What are the KPI"s and goals
What else has to be achieved to receive manager bonus?
Labor goal 90%
Billing goal 100%
Workorder open to approved 5 days
Overtime 2% or less if labor goal is not met
SPO 14 days or less than 500 dollars
Inventory Turns 12/24yr
Parts over 90 days 15%or less of total inventory
Work order Audit 98%
NET 4%
200
What year did John Wearly start with KNL?
1977
300
List the expectations required of a technician?
1. Show up to work 10-15 minutes before your scheduled starting time, get your
Assignment before you punch in, and go right on the work order you are to start on.
That doesn't mean coming in, clocking in when you're supposed to start working, get dressed, make your coffee and come to you supervisor 15 minutes after your supposed to start.
2. Look professional wearing uniforms provided by our company, work boots and a neat appearance, no torn/ripped jeans, no tennis shoes or sneakers.
3. Work as a team with the other technicians, cooperating with supervisor and other team members, keeping a positive attitude.
4. Be professional, courteous and helpful around our fellow employees and customers at all times, treat them the way you would like to be treated when you are a customer.
5. Technicians are required to be productive, self-motivated, and thorough in your work, producing efficient quality work, productivity/billing should be no less than hours worked. Industry standards are 125-135% billing productivity, we know this isn't always achievable, however it should be your goal.
6. Technicians are required to start a work order, put the correct VMRS and action code on the work order, put they're (ETK) time on each line, put all parts used/installed on the work order fully issue, put comments on each line using/explaining "complaint, cause, and corrective action", being thorough on all work performed, when the job is complete closing the work order. If your supervisors are doing any of this for you, shame on them, this is part of Your job.
7. Technicians are required to know and perform all KNL procedures and policies when performing work, examples: Safety Procedures (example safety , PM's, Wheel torque, Tire Management, Fuel Logs, Parts Communications, etc.
8. Technicians are required to keep work area, tools, equipment clean and in good working condition, including service vehicles, restrooms, break areas and offices.
9. Technicians are required to learn and know how to perform the work required to do the job, further their education and knowledge for the job, KNL provides the information, incentivizes the tech to participate in the training and pays for ASE Certifications.
10. Technicians are required to get a CDL license, KNL pays for it and in many cases incentivizes techs to get it. It is impossible to properly diagnose a drivability problem without being able to drive and feel what the equipment is doing, if a tech can't drive a vehicle to verify the complaint and the correction, all he is doing is guessing and probably throwing parts at the problem, resulting in poor quality of repairs and results.
11 Lead Technicians are required to be 80% productive, KNL cannot afford to have lead techs not billing they're time, we realize that there will be times that a lead will not get to the 80% because of situations going on in the shop, However it should not be the norm. You are a lead, you should be leading by example.
12 Managers if you have 4 or less technicians, you are required to be productive also, we have way too many managers with one or two techs that do not bill any time at all, if you are managing your time properly this should not occur on a routine basis, you should be billing every week.
300
Who purchased the company from the Kirk's
Loyd Schroer and Jim Harvey 1985
300
Explain the SPO parts ordering procedure.
Shop purchasing limit-$1,000, if exceeds $1,000 quote is to be sent into PartsHQ.
300
How often does Kirk perform oil samples?
Every other B-Service
300
What does each of these numbers represent?
1. Ground
2. Tail/Marker
3. Left Turn
4. Stop Light
5. Right Turn
6. Clearance
7. AUX
300
What sport is considered the most popular in the world?
American Football
300
How is the labor dollar goal calculated?
Number of days in the month M-F X 8hrs X 93%X average weighted labor rate?
300
How do we calculate shop productivity?
Average of all the techs productivity combined minus the manager/admin/drivers
300
When was the first aftertreatment system invented?
2008
400
What is the average number of days a work order should be open?
How often should a manager close work orders?
5 Day Average
Daily
400
How many generations of Kirk's owned the company?
2
400
What are 4 item categories in inventory?
Tires/Cores/Parts/Casings
400
When are drive tires rotated?
3/32 4/32 difference, 50% tread life
400
What does an inlet and outlet NOx sensors measure?
Nox Conversion Efficiency
400
What is the distance run by the participants of the standard run of 100 meters?
100M
400
What is the scale for the tech incentive payout?
95% .50
100% 1.00
for every 500 dollar over goal is additional 50 cents per hour times the number of hours in that month.
400
What is the payout potential based on?
Gross Margin on a 3-month rolling average.
400
If Elandon is 5ft11in and can float in water. Why can't he float in the air?
Its the difference between the density of the water and air.
500
How do you calculate potential hours in a shop on a daily basis?
# of techs X 8 Hours X 90%=available hours
500
Who were the founding fathers of Kirk Nationalease?
Norton Kirk & Jack Smart 1969
500
What are KPI goals for inventory related to SPO/Parts Turns/Parts over 90 days
SPO-14 days or less than $500.00
Parts Turns-12/24
Parts over 90 days-15% or less of total inventory
500
When removing wheels for any reason, what needs to be recorded?
Wheel off form
500
How many volts go to an abs wheel speed sensor?
None it creates AC current.
500
What only year did all number 1 seeds make it to the Final Four in the NCAA Men's Basketball tournament?
2008-Kansas/Memphis/North Carolina/UCLA
500
How are skip hours calculated?
Lease Rental mileage revenue +applied labor (if any)-internal parts/ internal hours x 80hr as percentage
500
What are the top 3 KPI's?
Labor-Goal 90% (25%)
Billing-Goal 100% (25%)
Work Order Open to Approved-5-day average (25%)
500
Why do we measure KPI's?
To measure the efficiency of the shop. To identify the profitability issues.
1000
What year was TTPS started?
2015
1000
Which basketball move was banned from the NCAA in 1967-1976?
Slam Dunk
1000
Why as a company are we still only achieving 49% of the KPI's?
?????
1000
How many workorders need to be approved daily?
Average number of workorders for the whole month divided by the number of days.