Who Are We?
Deliver financial solutions to improve members’ lives
What is the USF FCU Mission?
USF FCU’s internal Sterling Award point of contact
Who is Courtnay Sanderfer?
The four process evaluation dimensions of the Sterling Award Process
What are Approach, Deployment, Learning, and Integration?
Where we want to score in each item
What is between 60% and 100%?
The most influential partner in our member’s financial journey
What is the USF FCU Vision?
How we evaluate and provide feedback to team members each quarter
What is Coaching to Win?
The number of total points in the “Results” category
What is 450?
Throughout the USF FCU and to all appropriate levels
What is full deployment
The USF FCU Core Values
What are: Excellence, Passion, Innovation, Community, Collaboration
How we reward excellent employee results and contributions linked to the EPICC Values
What is On-the-Spot Recognition?
Operations, Strategy, Leadership
What are 3 of the Sterling Award process categories?
The level of comparative result needed to score above 70%
What is evidence of leadership in MANY to MOST areas of importance?
USF FCU’s Core Competency
What is Relationship Building?
The framework by which we define our work system and key processes
What is the Enterprise Process Model (EPM)
The word the Sterling Award criteria uses to ask for a
process description
What is “How”?
Clear evidence of refinement and improved integration
What will get you into the 70% scoring range?
Your trusted partner to provide solutions delivered with simplicity to achieve your dreams at every stage of your life
What is USF FCU's Value Proposition?
The forum where our SMT systematically reviews performance
What are Quarterly Business Reviews (QBRs)?
How you convince the Sterling Award examiners that USF FCU is “world class”
What is through comparative data and evidence of best practices?
How USF FCU systematically improves processes
What is by using the DMAIC improvement methodology?