General knowledge 1
General knowledge 2
General knowledge 3
General knowledge 4
General knowledge 5
General knowledge 6
General knowledge 7
general knowledge 8
general knowledge 9
100

What’s our slogan?

Wake up your senses with a coffee on a click!

100

Name at least 3 key principles from our CUSTOMER SERVICE POLICY 

Customer Centered Approach, Timely and Transparent Communication, Continuous Improvement, What We Aim to Achieve, Your Role

100

In the procedure for defective, expired product or defective packaging. What is the first situation customer service representatives can face?

Customers contact agents at the moment in which the delivery personnel are at the customer's door.

100

What animal’s milk is pink?

Hippopotamus

100

Which language has the most words (according to dictionary entries)?

English, 200,000 words

100

Triple points

What is the only bird that can fly backwards

hummingbird

100

What year did Facebook launch?

 2004 

100

What is this flag

Albania 

100

What was the score of the tigers vs eels game 

17-16 TIGERS WIN!!!!!!!

300

Name at least 3 values of our Company

High process standard, Integrity, Global Citizenship, Sustainability, Empowerment, Respect, Innovation, Community, Education, Passion, Impact Measurement.

300

Triple points

What is our philosophy focused on?

Our philosophy is focused on understanding each customer's individual needs and exceeding their expectations.

300

Double points

We have 4 procedures established in our company, mention them.

1.Wrong package. 2.Process Refund or Replacement. 3. Missing object.  4. Procedure for defective, expired product or defective packaging

300

In the first situation from Procedure for defective, expired product or defective packaging. What is the second step customer service representative must communicate the customer?

Second step: inform the customer about the free replacement or refund.

300

What is the chemical symbol for silver?

Ag

300

Which country has a red flag with a yellow star in the middle?

Vietnam

300

What's the national animal of Australia?

Kangaroo.
300

What is this flag

Equador

300

How many teams are currently joint first place after the latest NRL round

6

500

What do our services include?

Our services include marketing and promotion on social networks

500

What is our company responsible for?

Our company is responsible for contacting both small and large producers of specialty coffees

500

Mention the call flow in order from the GENERAL PROTOCOL 

1.Friendly greetings 2.Authentication. 3.Identify the Issue. 4.Be Understanding. 5.Get to troubleshooting. 6.Recap. 7.Branding  

500

In the first situation from the procedure for defective, expired product or defective packaging. What is the first step customer must follow?

Customer must not accept the product.

500

Until 1923, what was the Turkish city of Istanbul called?

Constantinople

500

What is the only land animal that cannot jump?

Elephant

500

Who was the first person to walk on the moon?

Neil Armstrong

500

What is this flag (must name the 2 countries)

Chad/Romania

500

What is the only team not to win a game this NRL season so far 

Titans 

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