Application Process
Scenarios
Enrollment Center
Income
All EC
100

What script do you use after you finish the application?

Closing script

100

Maya wants to apply for Calfresh. She lives with her parents. She is 20 years old, can she apply on her own?

Maya cannot apply on her own due to living with her parents and being under 22.

100

What Counties do we assist with?

San Diego. San Francisco and Imperial

100
What is the formula that you calculate for weekly pay?

4.33

100

What do we use to check appts and our week?

SUMO

200

What state do you use on incontact after you complete an applicaton?

Post application Work

200

Ronald has a girlfriend. They live together. She has a child. They do not share food. She has a special diet. What would you ask to determine the household?

Is the child in the  home Ronalds child.  A child binds someone together.

200

Can we make changes to a case?

No, Any changes after an application is sent only the county can make updates. Client would have to call 866-262-9881

200

What is the formula to calculate income for bi weekly?

2.167

200

Where do we check cases?

CalSAWS

300

If you are checking a case before calling a client for an appointment, what is the status on incontact you should have?

EC Case Review

300

Buffy has two children living in her home ages 10 and 8 , the children are not her children. She wants to apply for Calfresh and not add them to her case. Is she able to apply alone?

No, since the children are minors they need to be included in the case due to being under parental control.

300
What programs do we assist with within Enrollment Center?
Calfresh

SD SAR 7

SD SAR & SF

Medi- Medi

P-EBT

300

How many months do you calculate for Self- Employed?

What is considered Self- Employed?


3 months

Lyft, Door dash, Independent contractor ETC

300

Where do we check calls in queue?

InConcact

400
What are two things that need to be completed after an application with a client.

Telephonic Signature, Intake and Form

400

Charlie lives with his parents. He has a wife and two children. Can he apply with his wife and kids if he is 21?

No, since he is under 22 he would have to add his parents to the case

400

What is the Enrollment Center Number

855-813-1135

400

How do calculate when someone is undocumented?

You use the prorate formula

400

How do we set up a Calworks appt?

We don't the client needs to call the county.

500

What is the order of scripts we use?

Authenticating Script

Prescreening Script

Opening Script

Expedited Services Script during application

Closing Script

Telephonic Signature Script

500

Ronnie has a child that he shares custody with. He has the child a lot of the time. He calls Enrollment Center to ask about his ex wifes case. Can we assist him?

We cannot assist and give information on someones case. They would need to speak with the other parent to be able to obtain that information. Access is unable to assist as well due to protecting cases and the clients privacy.

500

What if Benefitscal.com stops working what portal can we use to complete an application?

500

Cheryl works full time. See makes 19 an hour. She gets paid biweekly. She also receives SSI for her child 900. IS she likely eligible?

Calculate please!

500

What is the difference between foster youth and adoption?

Adoption by law you need to add them to your case.


Foster children you have to add them to your case or opt out of adding them.

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