Slack
Helpscout
Pact
Direct Access
Random
Objections
100
DD Expiration Reminders are posted in this channel.
The Ops Channel
100
Janice logs into her email and sees a bold email subject in her inbox.
Active Email
100
1708 Fall Forest Ct, Conroe, TX 77301 - this date represented the last day of DD
7/20/2021
100
Task - A property just went under contract and the action item is in red (it's due within the next hour!)
100
A high and consistent rating is a reflection of the quality of level and service you are providing to clients, team members, and the listing agents in your role.
Service Level Agreement
100
"I heard Opendoor has high fees. I don't want to deal with your brokerage."
- Opendoor is not the purchaser of this property
- Explain that you are a buyers agent that represents this investor and you just happen to hang your license with OD
- The only fee associated with this transaction would be the buyers agent commission listed in the MLS
200
This channel is used to escalate issues and questions to our designated broker.
Bwoda_oda_brokerage
200
This folder means that an email has not been assigned or placed in another team member's inbox.
Unassigned
200
1708 Fall Forest Ct, Conroe, TX 77301- This date is when the offer was sent.
6/21/2021
200
Bid State - Offer Outreach
200
Site that allows me to view contract count and scorecard.
MODE
200
"I'm concerned with your clients blind offer."
- ask why
- mention that our client is an investor, the decision is based on financial factors
- our client owns other homes in the area
- our client has a high closing rate and typically only sees contracts fall through due to HOA restrictions and structural issues such as foundation.
300
My manager has a green circle as their status in slack.
My manager is available/online.
300
This is the amount of time that you have to respond to an email.
4 Business Hours
300
155 Hidden Lakes Rd, Statesville, NC 28677 - This is the first type (call, text, email) of communication that occurred in the month of August.
Text Message
300
Red is due within the next hour. Green is due anytime after today. Yellow is due today. Purple is what
Task - Overdue
300
Channel that I ask team questions.
Your team channel in slack.
300
"I don't wan tot speak to you if this call is being recorded."
Tell your manager
400
The listing agent does not want to conduct final walk through photos. Post a request in this channel and what will happen?
oda-tour-agent-request
400
This folder takes me to all my personal emails.
Mine Folder
400
21854 S 215th St, Queen Creek, AZ 85142 - This is the name of the HOA.
Nauvoo Station
400
Tab that I can see due items.
Task tab
400
Bob forgot to clock back in for lunch. This website and feature allows Bob to fix this error.
Work day - editing time
400
"I'm not doing the final walk through photos for you. That is YOUR job."
- tell them you understand
- let them know why these are needed
- schedule a touring agent
- "I hear you. Usually I have the seller/listing agent do this so we can fund quickly and smoothly as my client will need this. I can have my showing partner scheduled to do this unless you're okay taking this on so that there aren't any issues with funding?"
500
This is the time I have to respond to slack messages.
1 Business Hour
500
This allows me to mention another team member on an email for visibility or task related purposes. I usually do this with my transaction coordinator.
Add a note
500
4677 Cool Ridge Ct, Fort Worth, TX 76133 - Based on this I am able to see what the DISC profile was for the listing agent
Notes section - DISC; S
500
Timeframe that I have to complete pipeline tasks.
By the due date and time
500
Bob has a transaction related question that he can't figure out. Bob asks what team member for assistance first?
Team lead/his LCEP colleagues, manager, and then flags ops in ops channel if needed.
500
"I'm not signing the Affiliated Disclosure form. Are you trying to sneak fees in?"
- explain that this is a RESPA requirement
- explain that the only fee that is expected to be paid is the buyers agent commission
600
Channel that allows me to kick off contracts.
bwoda-contract-kick-off
600
The button that allows me to reply.
First Button
600
This indicates that the listing agent will no longer get automated follow up emails. 
The seller interested check mark.
600
This tab allows for bids to be submitted on behalf of the buyer. 
Bid Upload
600
This view can be found in pact and ___
Direct Access - pipeline view
600
"In a typical opendoor situation where the homeowner is pursuing the offer, it is common for opendoor to do an inspection and then negotiate further further reduction."
- Explain Opendoor is not the purchaser
- Explain the closing rate
- Explain the reason for the long DD period
- Explain that HOA restrictions and major structural issues such as foundation is typically the cause for termination
700
This feature allows me to join a individual or group call and share my screen.
Huddle
700
This button allows me to reassign the email. 
The third button
700
Ratified is an agreed and executed term while proposed is what
A proposed term that has not been ratified in pact.
700
This feature allows me to view how many properties are in each bid state which can be found in what tab/view?
Direct Access - Pipeline View
700
This tool is used to communicate with team members across Homebase.
Slack
700
"This DD period is way too long."
"My client is one of the leading single family rental provides in the United States with over 20,000 homes and counting. I represent them in the Houston, Dallas, Austin, and San Antonio Market. This is also the reason for the longer option period. They are purchasing a high volume of homes in Texas and use their own inspection team. Their goal is to acquire as many homes as they can - so asking for repairs drastically slows down their buying process. As far as their price reductions - only 20% of the time I see this. When I do it's usually due to unexpected structural issues like a water heater or a roof replacement. Most of the time, as mentioned, they like to do repairs on their own. "