The Way We Do Business
1849 Merivale Rd, Ottawa, ON K2G 1E3
Who is 540?
Our toolbox for inclusion
What is the Rothman Workplan?
Quiet, careful decisions, indirect
What is low dominance?
30 day, 90 day, annual.
What is an evaluation?
Goals, Roles, Information, People
What is Grip?
Obey the law, take care of our members, take care of our employees, respect our suppliers, and reward our shareholders
What is the Code of Ethics?
Someone who doesn't recognize they are doing something wrong, and hence continue doing it.
Unconsciously incompetent
Bold and Expressive.
What is high dominance?
Specific, Measurable, Achievable, Results Oriented, and Time Manageable Tasks
What is a SMART goal?
Defined roles, defined responsibilities
What is the roles checklist?
Executive membership, CIBC mastercard and sign up?
What is a triple play?
Our toolbox for inclusion?
What is the Rothman Workplan?
Sympathetic and Expressive.
What is high expressiveness?
This action discourages employees from reporting violations, using the Open Door Policy, or participating in an investigation.
What is retaliation?
Operating procedures, facilities & materials, data, money & time
What is an information checklist?
To continually provide our members with quality goods and services at the lowest possible prices.
What is Costco's Mission Statement?
A newly promoted employee.
What is Consciously Incompetent?
Sender, message, feedback, receiver
What is the communication process?
Always, Often, Usually
What are fuzzy words?
Trust, Support & recognition, Coaching, Teamwork agreements, Job skills.
What is the people checklist?
Right merchandise, in the right place, at the right time, with the right quantity, in the right condition, and at the right price.
What is the six rights of merchandising?
Responsibility, Authority, Accountability
What is delagation?
Nonverbal, physical, gesture
What is body language?
Staying calm, Listening, Showing concern, Focusing on problem solving process and not the person.
What are key points in problem solving?
Listen, collective communication, set expectations, follow-up, be unbiased
What is a good leader?