Emotional Intelligence
Self and Other or Personal and Social
What are the 2 Competencies in Emotional Intelligence?
When one doesn't know they're unskilled
What is Unconsciously Incompetent (Level 1)?
Confidence in Self, Other, and at Work
What are the 3 Dimensions of Trust?
Behavior, Feeling, Impact, Ask for Input
What is a BFIA Statement?
Qualitative or Manual information
What is Thick Data?
Recognizing and empathizing others' emotions
What is Social Awareness?
The Coaching Methodology of Wayfair
What is GROW Coaching?
Self-Confidence builds this
What is Credibility?
Minimizing, Hoping, Emotional Escalation, Blaming - to name a few
What are conversation derailers?
Acknowledge IT, Own IT, Fix IT, Learn from IT, and Grow From it
What is the Accountability Ladder?
Managing one's emotional real time
What is Self Management?
When one knows their skilled
What is Consciously Competent (Level 3)?
Character, Communication, Abilities, and Results
What are the 4 Components of Self-Confidence?
Verbiage, Vocal, and Visual
What are the 3V's of Communication?
Quantitative or Automatic Data
What is Big Data?
This is what occurs after an interaction with others
What is an Emotional Wake?
When one knows they're unskilled
What is Consciously Incompetent (Level2)?
Honesty, Respect, Transparency - to name a few
What are Leadership Behaviors?
Seek to Understand; not tell own story or judgement
What is Active Listening?
Volume, Velocity, Veracity, and Variety
What are the 4 V's of Big Data?
What is the limbic system? (amygdala)
A Manager tool to assess one's Level of Competence
What is the Job Skills Matrix?
Gossip, manipulation, undiscussables, and micro-management- to name a few
What are symptoms of a Low Trust/Confidence at Work?
'I' heard, 'I' observed, 'I' noticed...
What is 'I' Language
Experiences and insights, thoughts and beliefs, behaviors and actions, and Results
What is the Results Pyramid?