Drive to 2025
To improve the health and vitality of those we serve
What is out Mission?
The ability to understand another person's emotions
What is Emapathy?
Caller does not want fax going to them
What is Block fax Noise to telephone number tempate?
What is "We care deeply about our customers, patients, and coworkers" value
An accumulation of an excessive amount of watery fluid in cells, tissues, or serous cavities.
What is edema ? e•de•ma (i-dee-muh)
What are Our Goals ?
Displaying empathy is critical on every call , especially when handling an escalated or difficult call
What is acknowledging the callers' concerns?
Caller states I received a bill
What it the claims line?
Verify if the Insurance is one, we handle, contact page under claims
What is "We partner, collaborate, and keep our promises " value ?
A cardiovascular stress test using a treadmill bicycle exercise with ECG and blood pressure monitoring.
What is ETT?
Exercise Treadmill Test
Scaled businesses contributing steady, predictable growth.
High-growth businesses in very attractive markets
cross-enterprise leverage
What are out Goals?
• Pharmacy Benefit Services
• U.S. Commercial
• International Health
If caller shares their feelings or problems
What is being willing to listen?
The caller/member is deaf or hard of hearing or speech diabled
What is the TeleRelay for Hearing Impaired and Speech Impaired Callers ?
See instructions under contacts for telerelay line and click for more information
What is "We innovate and adapt "
value
Of, relating to, or situated in the region of the groin or in either of the lowest lateral regions of the abdomen.
What is inguinal area ?
in•gui•nal (ˈiŋ-gwə-nəl)
Improve the health of the lives we touch.
Be the leader in value.
How do we measure our success ?
We recognize that health is the starting point of vitality and where we can make the biggest, measurable impact in peoples’ lives.
Recognizing that affordability remains a top pain point in health care, we use value as it best represents the convergence of delivering the lowest cost while also ensuring access to care and better health outcomes
When showing empathy we create a safe and supportive space
What is building trust and rapport ?
Caller ask about accreditation.
What is clientservices@evicore.com ?
What is "We act with speed and purpose "
value?
Of, relating to, or lying in the region of the nape.
What is Nuchal ?
Was purposely designed to be flexible as the needs of our businesses and market conditions change.
What is Drive To 2025/
Using a soft , calm and reassuring tone to convey understanding
What is the tone /importance when expressing Empathy?
Caller ask to speak to CR on therapy cases
What is there is no CR on file ?
No Clinician or Therapist on Staff. Connect to PSU Ext 20763 to Schedule Call Back if pushback is given
What is "We create a better future – together "
value?
At The Cigna Group, our values are the core of our culture – they define who we are, what we do, and how we do it.
Deficiency of amniotic fluid sometimes resulting in an embryonic defect through adherence between embryo and amnion.
What is Oligohydramnios ?
Oligohidramnios