Who is the founder of this course?
Flip Flippen
What does the S stand for?
Specific
List 1 of the 8 cues of confidence
eye contact, posture, handshake, dress & grooming, facial expressions, tone of voice & word selection, level of stress, energy level
What is the emotional intelligence formula?
IPOSSESS
Not what you say but how you say it
Tone
What is how you view yourself?
Self-Concept
How do you make a goal measureable?
By putting specific numbers to your goal.
What 2 things should you do during a handshake
Eye contact, firm grip
What does the P & O stand for?
Persistance & Optimism
Understanding your thoughts and feelings and how they effect you and others.
Emotional Intelligence
What is changing your perspective on something?
What makes a goal timely? Why is it important?
Must have a specific time frame to accomplish. To give yourself a deadline so you can evaluate the success or failure of your goal.
Why is eye contact important?
It shows you are interested and respect the person you are talking to/meeting.
What two things make up interpersonal skills?
Social Skills + Empathy
The ability to feel what others feel.
Empathy
How long does it take to make a first impression?
30 Seconds
What does the A stand for and give an example?
Action-Oriented. Must have specific steps to achieve the goal.
Which one of the 8 cues shows position and attention?
Posture
What do the S's stand for?
Self-Awareness, Self-Control, Self-Motivation, Social Skills
The ability to be positive in the face of adversity
Optimism
How many additional encounters does it take to reverse a first impression?
20
Give an example of a S.M.A.R.T. Goal. 30 seconds.
Goal must be specific, measureable, action-oriented, realistic, timely.
List 6 of the 8 cues of confidence.
eye contact, posture, handshake, dress & grooming, facial expressions, tone of voice & word selection, level of stress, energy level
Give an example of an interpersonal skill.
teamwork, negotiation, managing conflict, active listening.
Influencing others by either your actions or words in a positive, productive way.
Leadership