Define
This describes the boundaries of the project
What is scope?
The top priority for _ is to eliminate waste
What is lean?
308,500 DPMO
What is 2 sigma?
This represents the voice of the customer
What is Specification limits?
The average wait time for the Emergency room department last quarter was 10 minutes versus 6 minutes target. Every minute over 6 results in $100 per encounter. 6 minutes represents this?
What is the degree of the performance?
Type of process map used to identify the primary elements of a process
What is a SIPOC?
He is credited with developing lean principles
Taiichi Ohno
3.125 Sigma
What is 52,100 DPMO?
In six sigma you are most concerned about these?
What are defect opportunities?
(Lesson 2 page D5)
The average wait time for the Emergency room department last quarter was 10 minutes versus 6 minutes target. Every minute over 6 results in $100 per encounter. 10 minutes represents this?
period of time it happened
This document provides an overview of the project
What is the project charter?
Represents 25-50% of people in the lean six sigma organization?
Who are Yellow Belts?
(Lesson 2 page 5)
23.4 DPMO
What is 5.625 Sigma?
This group decided that DPMO eliminated errors due to small sample size
Who is Motorola?
(Lesson 2, page D6)
The average wait time for the Emergency room department last quarter was 10 minutes versus 6 minutes target. Every minute over 6 results in $100 per encounter.
$100 per encounter represents this?
What is the estimated impact?
This explains why the project is needed & how it will support the organization's objectives.
What is the Business Case?
A significant portion of the tail of a distribution extends past the specification limit
What is a low z score?
(Lesson 2 D-11)
16,800 DPMO
What is 3.625 DPMO?
Six sigma is 3.4 DPMO or this?
What is 99.9997% defect free?
(Lesson 2 page D7)
The average wait time for the Emergency room department last quarter was 10 minutes versus 6 minutes target. Every minute over 6 results in $100 per encounter.
We will retrain staff on the check in process. This last statement represents what?
Inferring a solution
This tool helps align products and services to Customers' needs
What is Voice of the Customer?
These pioneers began training Employees in both Lean and Six sigma
Who is Allied Signal and Maytag?
(Lesson 2, page 7)
.25 Sigma
What is 894,400 DPMO?
This represents the voice of the process?
What is control charts?
The average wait time for the Emergency room department last quarter was 10 minutes versus 6 minutes target. Every minute over 6 results in $100 per encounter.
We hired new Associates last quarter who most likely contributed to this average. This last statement represents what?
Inferring root cause