Transition
Do I have to redo all my trainings?
Because PPL will become your employer, there are some company and program trainings you’ll need to complete. You will still get direction from your consumer as a co-employer, and your consumer will inform you of your schedule, hours authorized, how to provide service, and other specific details regarding your caregiver responsibilities.
What are the benefits of CDPAP?
CDPAP gives you control over your home care. You can pick someone you trust to be your caregiver, such as a friend or family member, and pay them for their time.
State Medicaid Members contracted directly with State and PPL
Fee For Service
Do I have to redo my heath assessment?
If you have already done your health assessment and it is not expired (health assessments are valid for one year), all we’ll need is documentation that you’ve completed it.
How do you check for fraud, waste, and abuse in your programs?
PPL has systems in place to track spending and usage carefully, helping to prevent fraud, waste, and abuse to ensure program resources are used correctly. We also have multiple quality checks to ensure compliance with the rules and intent of the program.
What if my FI stops working with CDPAP before my scheduled transition date?
For managed care members, your managed care plan will help you get support if your current fiscal intermediary stops operating before the transition. For fee-for-service members, your Local Department of Social Services can support you in maintaining CDPAP services and transitioning to PPL or one of our partners at the appropriate time.
What will I get paid with PPL?
We will be sharing pay rates and benefits options with personal assistants during the transition period. Competitive compensation and benefits will be offered.
Determine Medicaid Eligibility
Local Dept of Social Services
What hours will you be open?
Our phone lines will be open Monday – Saturday, from 8 a.m. to 8 p.m. Eastern Time. Our local office hours will vary, but we will be able to share them soon.
What services does PPL provide to support consumer-directed care?
PPL helps with payroll, taxes, claims, health and safety, fraud checks, program accounting, and analytics, making it easier for people to manage their care needs.
Are you going to be helping manage hours?
We have user-friendly tools and resources to make it easy for consumers to track hours worked and stay up-to-date on account balances. Our training materials are designed to help you stay on top of the hours worked and have good communication with your personal assistants.
When will PPL start paying me?
Payments from PPL will depend on when a consumer and personal assistant complete their registrations with PPL. All registrations must be completed by March 30, 2025. Once complete, PPL will inform you of your first service authorization and payroll dates with PPL.
A condition that is not expected to exhibit sudden deterioration or improvement and does not require frequent medical or nursing evaluation or judgment to determine changes in the consumer's plan of care.
Stable Medical Condition
Are you going to be helping manage hours?
We have user-friendly tools and resources to make it easy for consumers to track hours worked and stay up-to-date on account balances. Our training materials are designed to help you stay on top of the hours worked and have good communication with your personal assistants.
How does PPL make sure people follow Electronic Visit Verification (EVV) requirements?
PPL provides EVV training to help people understand and follow EVV rules. This helps avoid errors in timekeeping and makes it easier for people to manage their services. We will monitor EVV activity to help people stay in compliance.
How can an out-of-state company manage CDPAP services?
PPL will operate the CDPAP contract out of New York. We are opening eight offices across the state and hiring more than 1,200 people in New York. Additionally, PPL will move our national company headquarters to the New York area in the coming months. PPL has been working with New York Programs since 2011, and many of our existing PPL team members live in New York and have experience serving New York programs.
What does the pay schedule look like?
Overtime is sometimes necessary to ensure
services are provided timely. We will provide the
details of our overtime policy to consumers and
personal assistants during the registration process.
What does SDC stand for?
Self-Directing Consumer
CDPAP stands for the Consumer Directed Personal Assistance Program. This is a Medicaid program in New York State that lets people who need home care choose, hire, and manage their own caregivers. More information on the program can be found here: Consumer Directed Personal Assistance Program (CDPAP)
I don’t know PPL. Who are you and why should I trust you as an FI?
PPL is the leading fiscal intermediary for consumer directed services. We have been serving consumers and personal assistants for 25 years and work with 50 programs across 21 states. PPL is solely dedicated to consumer directed services and does not have other lines of business. Many of our employees have worked in consumer directed services for decades and our EVV technology is the highest rated on the Google App and Apple App stores.
Some media has reported issues with past PPL contracts. Should I be concerned?
Opponents of the CDPAP transition have tried to cast doubt on the transition in any way possible and some of the information reported was skewed and old. PPL has implemented more than 50 successful contracts in the past decade and is a highly capable fiscal intermediary.
Do I need to pay to use your system?
No, you won’t need to pay to use our system.
What does LHCSA stand for?
Licensed Home Care Services Agency
Medicaid covers the costs of CDPAP, so there’s no fee to participate.
I’m a personal assistant. Will my health benefits and compensation change?
You will receive compensation and benefits information during your registration process with PPL. Competitive compensation and benefits will be offered.