self
people skills
Mgmt
skills
personal skills
do's and don'ts
100

Fulfilling one’s full potential.

self actualization

100

Ability to be compassionate and responsive to other people.

Sensitivity

100

These include active listening, non-verbal, and verbal skills.

Effective communication skills

100


Imagining yourself working in your dream salon.


Visualization

100


To enhance your creativity, you should NOT?


embrace criticism

200

A sense of personal excitement and a good reason for staying the course.

Motivation


200

also known as tact

diplomacy

200

The identification of long-term and short-term
goals that helps you decide what you want out
of life.

goal setting

200

In class, when something is not clear, you should:

ask for clarification

200

Needs to be eliminated because it is counterproductive.

Self-criticism

300

Begins with trusting your ability to achieve set goals.

self-esteem

300

guides your actions with clients- respectful, courteous, and helpful

ethical standards

300

A statement that establishes the purpose and
values for which an individual or institution lives
and works by. It provides a sense of direction by
defining guiding principles and clarifying goals,
as well as how an organization operates.

mission statement

300

What are the basic types of goals?

embrace criticism

short-term and long-term

300

What should you do if you find studying overwhelming?

focus on small tasks one at a time

400

The moral principles by which we live and work.

ethics

400

Interest in other people and responsive to their opinions, feelings, and ideas.

Receptivity

400

The ability to deliver truthful, even sometimes critical or difficult, messages in a kind way is known as:

 Diplomacy

400


the sum of his or her characteristics, attitudes, and behavioral traits

an individuals personality

400

How long should your mission statement be?

no more than a few sentences

500

These guide our behavior and give us direction.

Values and goals

500


Ability to handle a confrontation and share your feelings in a professional manner.


Emotional stability

500

align your behavior and actions to your values

intergrity

500

Three bad habits that prevent peak personal performance are procrastination, perfectionism, and:

Lack of a game plan

500


do not share your personal issues with clients, dont repeat personal information that your client shared


discretion

M
e
n
u