MSCC
What is the phone number to the MSCC?
What is 800-464-4000
What are the dates for Medicare open enrollment 2025?
What is October 15- December 7th
Theoretically, what day of the week is a day where you should work 3%?
What is Friday
A member comes into the office asking for assistance with paying their premium.
What is call premium billing
What new scary movie came out in theatres on Oct.11?
What is the name of the website used to search MSCC phone calls with members?
What is CHATS
What are the requirements for a person to be able to assign their Medicare to Kaiser?
What is Medicare parts A and B
What is our Walktober team name?
What is Slow Down for What
A member comes in looking to submit an AHCD.
What is send it to palliative care/health education, or direct them to that dept.
How is the word Gif pronounced?
What is (up for discussion) Gif
Who is the FYA/IR reviewer for MSCC compliments?
Who is Bea Phan
What is the new OOPM for Part D in the 2025 plan?
What is $2,000
How many characters should your Medi-Cal DHCS portal password be?
What is too many.
A member comes in wanting to change their PCP.
What is call New Member Outreach or send them to that dept for assistance.
What is the name of the villain in the movie “The Nightmare Before Christmas”?
Oogie Boogie
What is the phrase the MSCC uses that makes a case ENB-able?
What is, member confirmed understanding of the information received and required no further assistance at this time.
What plan has a higher emergency department copay in 2025; basic or enhanced?
What is the basic plan
What is the difference between a hero and an antihero?
What is, an anti-hero is a character who performs morally correct actions while acting primarily out of self-interest
A member comes in wanting to change their emergency contact information.
What is, (up for discussion) call billing so they can change it
How many bones are in the average human skeleton?
206
How can the MSCC help a member reset their KP.org password over the phone?
What is, they can mail a temporary password to them.
What is the new name for silver & fit in 2025?
What is One Pass
What astrological phenomenon is a foreshadow to how the office will be in the coming days?
What is mercury in retrograde (microwave)
A member comes in wanting to complain about how the urgent care receptionist was rude and dismissive.
What is file a grievance and ENB it.
What do call a man who practices witchcraft?
A warlock