MRV
Sterling
Genesis
Salesforce
Misc.
100
What does MRV stand for?
What is My Red Vest?
100
Where can you find Sterling Access?
What is the Start Menu, Customer Order Management file, Order Management?
100
What is another name for Genesis?
What is BlueZone?
100
What is the icon shape for Salesforce?
What is a Cloud?
100
What is My Lowe's Life?
What My Lowe's life is a login allows Lowe's employees to view your schedule, see previous paystubs, and manage your benefits online.
200
True or False in MRV, you can only see orders placed in the store.
What is False. You can see Lowes.com, Sterling, Genesis orders?
200
True or False, In Sterling, we can only choose a location by zip code.
What is False? We can choose a location by zip code or store number and City and state.
200
Navigating in Genesis, what is 5.1 screen used for?
What is store inventory?
200
Name the three salesforce applications that we use?
What is Knowledge, Customer, and Chatter?
200
Where would you find the Receipt Retrieval tool?
What is My Lowe's life?
300
What is the Fulfillment Location?
What is store/DC/ vendor number?
300
What do we primarily use sterling for?
What is placing an order?
300
In Genesis, what key do you press to advance to the next screen?
What is Right Control?
300
Where do you locate a customer profile in Salesforce Customer?
What is Account Search?
300
What is the following position RS, CC, and IST? What does this initial stand for?
What is Repairs or Lowe's service Advantage, Customer Care, Installation Specialist Team?
400
On which order view would you be able to cancel an order in MRV?
What is My Red Vest Order View or Item View section? Under Modifications, click Cancellation?
400
What is the bottom row in Sterling referred too?
What are breadcrumbs?
400
What keys do you hit to move back to the main menu screen?
What is F3?
400
Name three ways to search for a Customer in Salesforce?
What are phone numbers, email addresses, last names, and postal codes?
400
Who is the CEO of Lowe's?
Who is Marvin Ellison?
500
In MRV, can we resolve a Payment Failure?
What is Yes. Under Modification, Payment options?
500
In Sterling, where can you search by the last four of a credit card?
What is the advanced search tab?
500
In Genesis 6.9, the screen is known as what?
What is Vendor information or Vendor Inquiry?
500
When using Salesforce Chatter, what group do you need to be in?
What are Customer Care Inquiries?
500
Who would you report when you cannot work or complete your shift?
Who is RTM?