Acronyms
What does GLS stand for?
Guest Love Score
What is the LC Full Year Target?
a. 57%
b. 59%
c. 55%
a. 57%
_______ is calculated as Qualified Room Revenue divided by IHG Total Room Revenue
Loyalty Contribution
Project Cupid will reduce the survey length from over 50 questions to only _____ core questions.
10
What year did Ruby become a part of IHG?
2025
What does LC stand for?
Loyalty Contribution
What is IHG’s Social Score for May YTD?
a. 4.51
b. 4.48
c. 4.45
b. 4.48
Enrollment Efficiency can now be broken down into 2 metrics. What are these metrics?
Front Desk EE and Self Serve EE
Give 3 social review sites where our guests can leave reviews.
Booking.com, Google, Agoda, Expedia, Trip Advisor etc
Who is the first disney princess?
Snow White
What does EE stand for?
Enrollment Efficiency
What is the Enrollment Efficiency for May YTD?
a. 22.9%
b. 22.5%
c. 22.7%
a. 22.9%
What is the new name for Member Penetration?
Loyalty Share of Occupancy
What do we call the core metric in the HeartBeat survey?
Overall Experience
5th digit of Pi after the decimal place?
9
What does GSI stand for?
Guest Satisfaction Index
What percentage of enrollments are from hotels for May YTD?
a. 48%
b. 54%
c. 67%
c. 67%
Stays booked through IHG One Pass is considered as Qualified.
True
If a hotel achieves a GLS of 80+, its GSI will also be above 100.
False
Longest english word you can type using only the QWERTY row in the keyboard?
Typewriter
What does LDR stand for?
Loyalty Driven Revenue
Only what percent of heartbeat surveys were sent out Jul YTD after applying the survey exclusion rules?
a. 44.1%
b. 43.1%
c. 45.1%
b. 43.1%
The denominator for Loyalty Recognition is the number of members who responded to the survey question.
False, only those who responded with Yes/No are included
Before the %80+ GLS metric, what do we use to measure hotel service consistency?
% Reputable
What shape is a goat’s pupil?
Rectangle