Hodge-podge
The first step of Escalation Process when case is not moving forward/stuck?
Who is your colleagues
The ______ Program can help employees who are struggling and may need to talk to a professional about relationships or mental health issues anomalously.
What is Employee Assistance Family Program (EAFP).
Who is responsible for initiating the RTW Support?
Who is the LTM?
Where can we get the Colleague's preferred communication methods?
Welcome email Response
What are the hours of operation for the Leaves Support Team?
What is 8am to 6pm
If an Equipment Reissue Template is required, who do we sent email to action?
Who is the Operations Team
What is the name of the support we provide that has 6 stages - Prevention, Early intervention, Immediate intervention, recovery, absence and Return to work?
What is Workplace Mental Health Support
What is the email address LTM has to use to request a RTW support program for returning colleagues?
What is RTWSupport@td.com
How are you going to learn more details about your A's & O's?
Who is your GM
What is our centralized email address?
What is TD.CBCCLEAVESSUPPORT@td.com
What is the communication method we use to notify Manulife when Colleague has successful returned?
What is Email
__________ is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves in our relationships.
What is Emotional Intelligence
When the colleague is returning from a 3 month leave, how many days should the RTW support program look like?
What is 3 days
When tracking Line of business, colleague's TM and cost center, what is this category we are tracking under?
What is Business Details
What communication tools can you use to communicate with colleagues?
What is Email/Jabber
What is the ONLY leave type we DO NOT support?
What is Temp Leaves of Absence
______ management refers to your internal dialogue and managing how you think about situations, especially adverse situations.
What is Stress management
The Capabilities Coach build a personalized ____ for the return to work colleague to follow and complete.
What is WAAG
After colleague is transferred in _______, LTM will be responsible for updating eTime and Webstation for the colleague.
What is Workday
When will the Contact Center TM engage the Centralized Leaves Support team to initiate Manulife case for Full-Time Employee?
What is the 5th business days
What is the first step to confirm employee's return for an STD case?
What is receive Manulife employee return confirmation
A healthy _______means spending enough time on non-work related areas such as your family and friends.
What is Work-life balane
At the end of the RTW Program, the capabilities coach needs to send what to the LTM and CCTM for reference?
What is Employee Workbook/Booklet
Upon ________, LTM needs to track duration of leave, return date and RTW support engagement to support the colleague.
What is Colleague Return
______ will be responsible for coaching colleague upon returning for behavior concern that's not related to medical condition?
What is CCTM