Rider
Driver
Quality
Launches
Lyftin'
100

This is the software by which users can request rides, track their drivers in real-time, and pay seamlessly, all from the convenience of their smartphones.

What is the Lyft mobile app?
100

This calculation is based on the last 100 rides given. If a driver has less than 100 rides, it is the average score of all rides.

What is driver rating?

100

This is the frontline Customer Servicing team at Lyft

What is CCT1/Tier 1?

100

A service that offers women and nonbinary users a preference to match with each other.

What is women+ connect?

100

This charismatic businessman is a former Amazon SVP and is the CEO & co-founder of Worldreader. Prior to his current position, he was a member of Lyft's board of directors.

Who is David Risher?

200

This option features the ability to lock in a lower price during peak hours.

What is wait & save?

200

While on an active ride, drivers are unable to receive these.

What are notifications/messages?

200

This systematic examination evaluates how well Customer Service associates assisted our Customers.

What is an audit/quality audit?

200

This tool enabled agents to communicate in different languages with our Customers, such as French, Spanish and Portuguese. 

What is real-time translator?

200

A term used at Lyft to celebrate an employee's start date with the company.

What is a Lyftvesary?

300

Subscription that gives Riders exclusive perks and pricing.

What is Lyft Pink?

300
Lyft policy that ensures drivers are paid for their time and effort, should riders bail on them. 

What is cancel and no-show fee policy?

300
These are score and feedback alignment sessions between Quality and Ops teams.

What are Calibrations/Calibration sessions?

300

This initiative, launched as a holiday promotional campaign in 2023, was designed to increase market share for airport rides.

What is on-time promise/scheduled on-time promise?

300

Wait & Save, Priority and Lux, are amongst these.

What are ride types?

400

Credit Cards, Debit Cards, Gift Cards and Lyft Cash are just a few examples amongst these.

What are payment options?

400

This metric is based on the number of ride requests that drivers accept and complete. It is not affected by passenger cancellations.

What is acceptance rate?

400

This was a Quality tool that was deprecated early in 2023.

What is CallMiner?

400

Machine Learning Platform designed to respond to customer queries and requests.

What is AI Assist?

400

One of the most popular slack channels at Lyft for all things dog-related.

What is the woof pack?

500

You can select ride preferences, such as vehicle temperature or quiet ride, while you wait for your driver to arrive by tapping this option.

What is Personalize your ride?

500

This is a debit card and bank account powered by Payfare, issued by Stride Bank.

What is Lyft Direct?

500

These are automated repositories that house Customer Service interactions for all CCares and Safety LOBs.

What are Audit Pools?

500

This Lyft campaign featured celebrities disguising themselves as drivers to surprise and delight unsuspecting passengers.

What is undercover Lyft?

500

Lyft's official week-long holiday to which all company employees are eligible for.

What is recharge week?

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