1
Name 5 hand gestures with different meanings across cultures.
1) thumbs up
2) OK sign
3) waving
4) beckoning
5) peace sign
The average person can listen at about this many words per minute.
400–500 words per minute
List 3 cultures where eye contact can be seen as rude.
1) Japan
2) South Korea
3) Nigeria
Research suggests humans can recognize this many universal facial expressions.
7 (happiness, sadness, anger, fear, surprise, disgust, contempt)
The idea that what is not said can be as powerful as what is said
The power of silence
List 3 cultures where people greet with cheek kisses.
1) France
2) Argentina
3) Spain
The average person remembers only about this percentage of what they hear in a conversation.
25–50%
A dramatic pause in a movie often signals this.
Tension or Suspense
A silence longer than this many seconds often feels uncomfortable in Western cultures.
4 seconds
People use avatars, bios, and posts to construct this online version of self.
Digital Identity
Name 5 signs that someone is uncomfortable in a conversation.
1) Crossed arms
2) avoiding eye contact
3) fidgeting
4) leaning away
5) forced smile
In Arab cultures, showing this body part can be disrespectful.
Sole of the foot
Lack of tone and body language often causes confusion in this type of communication.
Email or Online Messaging
In a stressful presentation, people may speak up to this percentage faster than usual.
25–50% faster
Name 5 tools used for mass communication.
1) TV
2) radio
3) newspapers
4) social media
5) podcasts
Name 5 problems in workplace communication.
1) misunderstandings
2) lack of clarity
3) cultural barriers
4) too many emails
5) poor listening
In most Western cultures, looking away during conversation is usually interpreted as this.
Disinterest or dishonesty
List 3 disadvantages of digital communication.
1) misinterpretation
2) lack of nonverbal cues
3) delays
List 3 physical reactions to adrenaline.
1) faster heartbeat
2) sweating
3) shaking
Name 5 nonverbal signs of disagreement in meetings.
1) frowning
2) crossed arms
3) eye rolling
4) avoiding eye contact
5) sighing
Name 5 persuasive speaking techniques.
1) repetition
2) storytelling
3) rhetorical questions
4) statistics
5) emotional appeal
A speaker might use repetition, rhythm, or emotional appeals to do this.
Persuade
In a job interview, avoiding slang and using formal vocabulary shows this.
Professionalism
Name 5 calming strategies during communication challenges.
1) Deep breathing
2) positive self-talk
3) slowing speech
4) pausing
5) eye contact
Name 5 small talk topics.
1) weather
2) sports
3) weekend plans
4) family
5) food