Chapter 9
Cooperative and coordinated social system of two or more people with a common purpose
What is organization?
Kind of interview that asks detailed questions about specific behaviors in past job-related situations
What is behavioral interview?
Facial expressions, posture, appearance, tone and even periods of silence
What is nonverbal communication?
The psychological process giving behavior purpose and direction
What is motivation?
Where is Rob from?
What is Devils Lake, ND?
Fitting the organization to its environment
What is contingency design?
What is spray & pray?
The individual motivations factors
What is needs, satisfaction, expectations, and goals?
What is Rob's middle name?
What is Lee?
Shared beliefs about what the organization stands for
What is organizational values?
Reaction, learning, behavior, and results
What is Kirkpatrick Model of evaluating training program effectiveness?
An unofficial and informal communication system in almost every business, large or small
What is the grapevine?
The twp-factor theory of Herzberg
What is dissatisfiers and satisfiers?
What is Rob's favorite color?
What is red?
Division of labor, coordination of effort, common goal or purpose, hierarchy of authority
What is common characteristics to all organizations?
The need to develop all present and future employees to their fullest potential
What is human capital?
Communication strategy in which people are told what you think they need to know only when you believe they need to know it
What is withhold & upload?
The five-step hierarchy of needs by Maslow
What is physiological needs, safety needs, love needs, esteem needs, & self-actualization needs?
What is 0?
Who characterizes learning organizations as those capable of turning new ideas into improved performances. Five skills required to do this are 1) solving problems, 2) experimentation, 3) learning from organizational experiences and history, 4) learning from others, and 5) transferring and implementing knowledge for improved performance.
Who is David A. Garvin?
Pooled, anonymous evaluation by one's boss, peers, and subordinates
What is 360-degree review?
What is Keith Davis?
The way goals can be an effective motivational tool
What is specific, difficult, participatively set, and accompanied by feedback on performance goals
What sports did Rob play in high school?
What is baseball?