When walking with an umbrella, how should it be held?
Vertically, with the point down. If the handle is curved it may hang on your forearm.
What are the two components of introductions?
Verbal and Non-Verbal
The polite chit-chat that we engage in with people we don’t know very well is called ___________.
Small talk
One of the first forms of personal hygiene we learn is:
Possible answers: bathing, brushing teeth, brushing hair
Apologies and Compliments have these two main things in common:
They both require vulnerability and courage.
When helping someone into a vehicle, what are two things you should be sure NOT to do?
Possible answers:
Close the door on a foot or skirt
Slam the door
A handshake should last how long?
1-3 seconds (1-3 hand pumps)
Tell me one small talk starter we discussed in class.
Many different answers
In regards to personal space, the area 6-18 inches around your body is referred to as the _________ zone.
Intimate
What are two types of things that are advisable to compliment on?
What is one type of thing that is NOT advisable to compliment?
Possible answers:
1: things people choose (style, effort, accomplishments, things they value, etc)
2: things people do not choose (height, weight, skin color, hair texture, etc)
You are leaving a large church function and see that someone has been holding the door for two minutes. What do you do?
Offer to step in. “I can take this now.” “Allow me to step in.” “Thank you for holding the door, I’m happy to take over.”
How do you end a handshake that is lasting too long?
Use your left hand to pat the right hand of the other person.
The invisible “money” you hold in a group is called ___________.
Social Currency
List three types of people who generally have lower personal space needs.
1. Men
2. City Dwellers
3. People from Eastern Cultures
List one type of instance when you would owe someone an apology.
Any of the following:
1) you caused harm
2) you made a mistake
3) you crossed a line
4) you realize your impact
You are waiting for an elevator. Where do you stand, when do you embark, and how do you select your floor?
Stand outside the drawn box on the floor (or about 2-3 feet back from the doors), allow others to disembark before embarking, either press the button yourself or ask the person closest to the pad to press the number for you.
What are the three verbal components of an introduction?
1) quick greeting (hi, hello)
2) your name (slowly)
3) quick positive word (so nice to meet you, etc)
The three categories of social currency are:
1) things you own
2) things you know
3) things you do
Name 3 things you can do if your space is being invaded.
Possible answers: adopt a confident/expansive posture, take a step back, hold up one or both hands, state your requirement verbally “I need a bit more space, please.”
bonus: what are signs you are encroaching on others’ space?
Name one component of a sincere apology.
Possible answers:
1) acknowledging the mistake
2) accepting the harm done
3) expressing regret
4) offering amends
5) speaking authentically
When opening a door for someone, where do you stand? In what situations is this especially important?
Behind the door, ideally. If not, take up as little space as possible in the doorway. This is especially important when aiding those with additional needs or mobility issues: slower moving individuals and those using wheelchairs, walkers, strollers, crutches, or scooters.
What are to two primary determining factors regarding sequence of introduction?
1) gender
2) age
bonus: 3) “rank”
Tell me about Veto Power or Integrity Tax.
Many responses
You ask a friend if you can hug her. She says “sure,” but looks uncomfortable. What does this mean? What do you do?
This means NO. It is only consent if it is enthusiastic. You say “thats ok. How about a high five?” or “Don’t worry about it.” Stay positive.
This goes for any request for space intrusion, borrowing things, going through bags, sharing photos, etc.Is forgiveness the same thing as accepting an apology? Why or why not? Do you have to do either?
No. Forgiveness is for the person forgiving. It is for that person’s own peace and requires nothing from anyone else.
Apology acceptance is about reconciliation and restoring the relationship. We release others from accountability as they acknowledge harm.
Neither are required. You can forgive and accept apologies while maintaining boundaries.