CPOS
Cherwell
USAEPAY
D365
Applications
100

What's the user name for Cpos Desktop and Sign-In?

ADID@mfrm.com


100

Store is having an issue. Sa calls in, who is the requestor?

Store

100

You will have to press this option, in order to view the purchases processed in store.

Batches

100

The Button that displays the balance remaining and paid on a sales order.

What is prepayment!

100

Which application would you use to shadow into someone's terminal?

IGEL

200

Can an L2 edit a rerouted line in D365?

Yes, rerouted and open will allow us to update information. 

200

Section where you would add description of call to. 

Journal Notes

200

T/F We can void payments from previous dates.

False: Same day only


200

Merchandise that is sent from the store directly to the guest house?

Deliver from store

200

If this application is showing the person is on Leave of absence, the person would need HR to update it.

Workday

300

Previous order is not in CPOS for exchange. Sa would need to do...

Non link exchange

300

Tickets would be assigned to this team, when moved up. 

Service desk level 2

300

T/F You can view check payments in usaepay?

False: Only CC payments

300

I would go to released products to search for this..

Inventory

300

Which Application, would the SA find compensation tracker?

Pulse

400

California uses this option for checkout.

Carry Out

400

Which template would be needed for the internet being down in the store?

Internet Outage Template

400

T/F Can an SA release funds from a previous date?

False.

400

Order is showing to be routed, but doesn't have a route. What type of route would this be?

Ghost Route

400

What application will bring you to courses throughout the company?

Virtal Campus 

500

Direct Delivery item shows as red carpet delivery only. 

Indicates out of stock or back ordered.

500

Where would you find unlabeled tickets?

Under Reports

500

Which Cash Drawer is for WMAP?

290017

500

Ticket is showing locked in CPOS and shows on route.  Where would you look to see the route information?

What is Delivery schedule history.

500

Which document shows updated errors for CPOS?

CPOS pending Enhancement List

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