General Emergency Procedures
This three-digit number is the very first call you make as soon as it's safe to do so during any emergency.
What is 911?
This is the #1 priority during any fire or evacuation event.
What is the safety of everyone in the branch?
These "3 C's" describe how you should behave during a robbery: stay this, comply with demands, and concentrate.
What is calm?
This three-key combination locks or logs off your workstation when you walk away.
What is Ctrl + Alt + Delete?
If the opening signal is set, you do this; if it's not set or incorrect, you go to the safe haven and call 911 + Global Security.
What is approach the branch to be let in?
After 911, this is who you call.
What is Global Security?
Items in the branch must be kept at least this many inches away from sprinkler heads.
What is 18 inches?
If the hold-up button isn't available, you hold down these top two buttons on the alarm keypad for 2–3 seconds until it beeps.
What are the top two buttons on the alarm keypad?
This is the maximum number of hours after discovery within which a Privacy Incident Report must be submitted.
What is 72 hours?
Other than being the first person in or last person out, employees should never do this during opening/closing.
What is let yourself in or out?
One copy of this binder stays in the branch, one offsite at the BM's home or car, and one in the remote drive-up if applicable.
What is the Emergency & Offline Binder?
After evacuating, employees go directly to this designated location while customers and vendors move a safe distance away.
What is the safe haven (or secondary assembly area)?
At the Cash Recycler, after confirming TE is the active program, this keyboard shortcut activates the robbery dispense.
What is Alt + F8?
This type of filter can be added to monitors that are visible to the public to protect on-screen information.
What is an anti-glare privacy filter?
When an employee leaves the branch alone, remaining staff should observe them until this happens — or employees should leave in groups of this size or larger.
What is until they're a safe distance away / groups of two or more?
If a reporter approaches you after an incident, this is the department you must refer them to instead of making any statement yourself.
What is Media Relations?
You should NOT do these two things during an evacuation: re-entering for personal items, and this.
What is returning to the branch before being authorized by authorities, Global Security, your manager, or MD-Banking?
If a robber approaches you in the lobby, rather than going behind the line the front way, you should do this.
What is walk to the transaction line from the customer side?
You should avoid using this phone feature unless you are in an enclosed office.
What is the speakerphone?
Name three of the suspicious exterior conditions opening teams should look for during the building inspection.
What are any three of: open/broken windows, doors pushed or forced open, doors ajar/left open or unsecured, broken glass, suspicious individuals, hiding spots like dumpsters or tall hedges?
These are the four roles (by acronym) that may be designated by the BM to observe opening, closing, and PII handling during the security meeting.
What are ABM, BOL, MOD, and MD-Banking?
Name three of the six listed fire-prevention warning signs employees should watch for.
What are any three of: overloaded outlets, blocked exits, less than 18" sprinkler clearance, malfunctioning equipment / worn cords, "trouble" light on the fire alarm panel, unauthorized electrical appliances?
Name at least five of the distinguishing characteristics employees are trained to observe about a robber.
What are any five of: clothing/jewelry, odor, piercings/tattoos, scars/birthmarks, eye/hair color, facial features, mannerisms, speech patterns?
Name three categories of internal information that should be kept private and not displayed publicly in the branch.
What are any three of: SIDs, employee work schedules, cash shipment schedules? (and similar non-public operational info)
If an employee is ambushed during opening or closing, these are the two sequenced actions to take once it's safe.
What is (1) determine appropriate action to keep employees safe, then (2) call 911 AND call Global Security at 1-800-727-7375?