Contract Requirements
Be on time! The White Rabbit knows that examiners must begin examinations within 30 minutes from this.
What is the veteran's scheduled appointment time?
These are the 5 performance requirement areas
What are:
• Production (Completions)?
• Average Days to Complete?
• Average Days Pending?
• Quality?
•Customer Satisfaction?
In the event of a suicidal veteran, this report must be completed within 24 hours
What is an Incident Report?
A request for an interview must include all these individuals
Who are all recruiters on the initial request, the candidate, and the Area Manager?
Looking to buy a new otoscope? Step 1, enter one of these in Workday
What is a requisition?
Claimants will be asked to complete one of these after an exam in order to provide feedback on the quality of service.
What is a customer satisfaction survey?
This term is used to represent the minimally acceptable performance level to support the VBA in achieving the goals of the C&P Program
What is Gateway?
It's the section at the end of every work instruction that demonstrates an individual is capable of doing his or her job
What is the competency checklist?
These individuals review AI interviews for clinical competency
Who are the Examiner Trainers?
The only type of operational supplies that clinics can order without authorization or approval
What are lab or phlebotomy?
One of these is sent 3 days prior to a veteran's scheduled appointment
What is an appointment/notification letter?
This timeliness metric measures the case age for all pending ESRs
What is average days pending (ADP)?
This appointed individual is responsible for all matters related to key and lock control within the clinic
Who is the key custodian?
What is 24 hours?
Once a shipment arrives into the clinic, create one of these in Workday to add the items to the clinic's inventory
What is a receipt?
This is the maximum number of days a Claimant has after an original appointment date to be available for a rescheduled appointment
What is 5 days?
The COR reports Loyal Source's SLA performance this often
What is Quarterly or 4 times per year?
Follow this policy in the event you accidentally stick yourself with a needle after performing phlebotomy. Hint: Dracula would be a huge fan.
What is the Blood-Borne Pathogen Exposure Control Plan?
He oversees all recruiting efforts for the Medical Disability Exam program
Who is Clayton Holmes?
It's the Area Manager's purchasing approval limit
What is $2500?
One of the two types of claims when Loyal Source can invoice for travel expenses for an examiner
What are Incarcerated or Homebound?
It's the only performance metric that varies by Region
What is Production?
The office responsible for completing site visits to ensure ADA, OSHA and MDE program requirements are met
What is the Medical Disability Examination Office (MDEO)?
This customer relationship management system is used to track all candidate interactions and their credentialing process
What is Salesforce Bullhorn?
It what you create in Workday when you discard your expired albuterol
What is an Adjustment?