Contract Requirements
Be on time! The White Rabbit knows that examiners must begin examinations within 30 minutes from this.
What is the veteran's scheduled appointment time?
These are the 5 performance requirement areas
What are:
• Production (Completions)?
• Average Days to Complete?
• Average Days Pending?
• Quality?
•Customer Satisfaction?
In the event of a suicidal veteran, this must be completed by the clinic within 24 hours
What is an Incident Report?
A request for an interview must include all these individuals
Who are all recruiters on the initial request, the candidate, and the Area Manager?
Looking to buy a new otoscope? Step 1, enter one of these in Workday
What is a requisition?
Claimants will be asked to complete one of these after an exam in order to provide feedback on the quality of service.
What is a customer satisfaction survey?
This represents the minimally acceptable performance level to support the VBA in achieving the goals of the C&P Program
What is Gateway?
The office responsible for completing site visits to ensure ADA, OSHA and MDE program requirements are met
What is the Medical Disability Examination Office (MDEO)?
These individuals review AI interviews for clinical competency
Who are the Examiner Trainers?
The only type of operational supplies that clinics can order without authorization or approval
What are lab or phlebotomy?
This timeliness metric measures the case age for all pending ESRs
What is average days pending (ADP)?
This individual is responsible for all matters related to key and lock control
Who is the key custodian?
What is 24 hours?
It's the Area Manager's purchasing approval limit
What is $2500?
Attachment M of the Performance Work Statement (PWS) covers this topic
What is Diagnostic testing?
The COR reports Loyal Source's SLA performance this often
What is Quarterly or 4 times per year?
Follow this policy in the event you accidentally stick yourself with a needle after performing phlebotomy. Hint: Dracula would be a huge fan.
What is the Blood-Borne Pathogen Exposure Control Plan?
It's the only performance metric that varies by Region
What is Production?
This customer relationship management system is used to track all candidate interactions and their credentialing process
What is Salesforce Bullhorn?
It what you create in Workday when you discard your expired albuterol
What is an Adjustment?