Services
Enhancement that cannot be received during a massage if you’re having a skincare service after
What is CBD
1 hour facial or massage session non-member rate
What is $120
The term for a type of massage technique
What is modality
When should a sales associate stand up at the front desk
What is when a client walks into the lobby
In the Massage Envy training, how many key moments that matter are there?
What is 12
Service that is performed on a fully clothed client that helps with flexibility and range of motion
What is Total Body Stretch
90 minute facial or massage session non-member rate
What is $180
One who is not a member but no longer qualifies for the intro rate
What is a non-member
How many minutes prior to a service to we ask guests to arrive when booking
What is 15 minutes
What moment would the cleanliness of the clinic fall under?
What is the 1st or moment “1”
Enhancement that improves blood flow and stimulates nervous system by drawing fluid into the treated area
What is cupping
Advanced service non-member rate
What is $190
The term for a condition or circumstance in which a client should not receive a service
What is a Contraindication
How many unused accrued packages must a member have in order to qualify for the Freeze Plus
What is 6
To be prepared for moment 3, the walk-in/check-in, where should a sales associate look to see their guests for the day
What is the Guest Log
This treatment is designed to stimulate oxygenation and circulation within the skin, improving skin health and vitality
What is an Oxygenating Treatment
Advanced service introductory rate
What is $130
Platform that houses all Massage Envy trainings and protocols
What is ME Central
If a client no call no shows for an appointment, what is the % charged for a cancellation fee
What is 100%
At what point do sales associates hand the tablet back to the guest during moment 4, the prechat
What is at the health history page
Skin care service enhancement used to treat acne, minimize enlarged pores, reduce appearance of fine lines and wrinkles, and improves skin tone and texture
What is high frequency
Member advanced service rate with no packages to use
What is $120
The category for members who are either suspended or frozen
What is Inactive
The document that legally allows a Massage Envy clinic to draft monthly payments for a member
What is the Wellness Agreement
At which moment are we building rapport with our guests
What is all of them