Standard Precautions & Safety Measures
For how long are you supposed to wash your hands?
At least 20 seconds
What is Medicaid?
Medicaid is a health insurance provided by the government for low income people.
What are the 3 different types of communication.
Written, verbal and non verbal
What is MA scope of practice?
The activities/duties that an MA is permitted to perform.
What is the most common type of fire extinguisher called ?
ABC type
Gloves, Gown, Mask, Goggles, face shield
What is a deductible ?
a specified amount of money that the insured must pay before an insurance company will pay for any bills.
What are coping skills? Give examples.
Coping skills are the strategies you use to manage stress.
Examples: Deep breathing, relaxation, ride your bike, go to beach.
Mention 3 things that are under the MA scope of practice.
Draw blood
Administer medications
Vital signs
Schedule appointments
Assist providers with procedures
The chain of infection starts with a what?
Pathogen
What is the name of the body position where the patient is laying flat on the bed looking up?
Supine
What is an encounter form?
An encounter form documents the services rendered and lists the diagnoses(ICD codes), procedures (CPT codes), and medications associated with those services.
Explain cultural diversity
Understanding that society is made up of many different groups with different interests, skills, talents and religious beliefs.
Which muscles are you supposed to use when lifting a heavy object?
Leg muscles
Grab a pair of gloves. Now, DON and Remove them properly.
Do not touch the outside of glove when removing the second one.
What is explanation of benefits (EOB)?
An explanation of benefits isn't a bill. It helps you understand how much your health plan covers, and what you'll pay when you get a bill from your provider.
Telephone Etiquette: What do you have to do before placing a patient on hold? For how long should you place them on hold before checking in with your patient.
Ask for permission to place them on hold.
Do not leave anybody on hold for more than 2 mins.
What is informed consent?
A clear explanation of a procedure or test and the permission given to perform the procedure or test by a competent and voluntary patient
What is a communicable disease ?
Communicable diseases are illnesses that spread from one person to another.
What is an SDS? What information do these include and where can these be found at your workplace?
Safety Data Sheets.
SDSs can be stored electronically or as paper copies. SDSs must be stored in a location that all staff can access during work hours.
What is the difference between ICD and CPT codes.
ICD-10 codes represent patient diagnoses (what is wrong)
CPT codes identify services provided (solution)
What are the 5 stages of grief
Thinking about ethics... what are 3 words that should represent Medcial Assistants?
Honest, Kind, Reliable, compassionate, good communicator, adaptable, good listener.
How are we supposed to know how to clean up a chemical spill?
Looking up the information on the chemical SDS