Safety
Customer Service
Ramp
Deicing
100

The latest United acronym in Safety used to address a unsafe situation. I am Concerned. I am Uncomfortable, Stop, this is not safe!

What is C.U.S.? 

100

Safe, Caring, Dependable, and Efficient 

What is Core4?

100

This is what to do when you do not understand the hand signal you are receiving. 

What is STOP?

100

10 minutes is required to wait after turning off the heaters to flip this switch.

How many minutes is required to wait before turning off the Fluid pump in the Truck?

200

Daily Safety Tip: UGE is required to document and maintain our SRM records.

What is Jan 15th Daily safety tip?

200

When accepting baggage this is asked for every customer we check in.

Do you have any prohibited items or Lithium batteries in your bag?

200

This conversation is held prior to arrival and departure with the BTW team every time.

What is the prearrival or departure huddle?

200

For maximum effectiveness and minimum consumption Type I will be heated to 140 degrees and 180 degrees Fahrenheit. 

What is the required fluid temperature range to deice? 

300

This is United's database SDS management System I can access through FT.UAL.Com

What is INCORA/HAZCOM?

300

These winter items can be two separate items checked within 50lbs will count as one item at the regular baggage fee.

What is a Ski and Boot bag?

300

If chocks are stuck and cannot be removed contact the_____.

Who are the Flight crew?

300

Theses are the fluid application methods we are required to use when we are deicing.

What is a Sweeping motion, tip to root, leading edge to trailing edge?
400

This QR code is placed on every UGE safety document in the lower left hand corner.

What is the HRS reporting tool?

400

The customer must be using iOS 18.2 or newer, the customer can share the link via the United app. If the customer is unable to share enter the link into Discovery.

What is the Airtag tracker process for delayed baggage?

400

This task must be accomplished by the marshal within 30mins of arrival.

What is the found on arrival (FOA) walk around?

400

Start deicing on the captains side wing tip following a clockwise direction around the aircraft.

Where is the recommended starting point for deicing?
500

-Track trends and proactively seek to anticipate threats or predicts unsafe conditions.

-Identify threats using data (e.g., Audit Findings, reported hazards, HRS reports. etc.)


What are a couple of goals and objectives of Monthly Meetings?

500

In the event of a diversion this department can ensure an extra segment is built for MFR to work.

Who is Customer Service Solutions? 847-700-7800 options 2..2..1 

500
Daily on mainline aircraft only, two members of the RON crew are performing this four-item process to check we are in compliance with regulatory requirements. Then documenting via the QR code.    

What is the Safety Card Verification Process?

500

This Regional carrier requires Type I fluid to be applied to the entire aircraft when requesting deicing.

Who is SkyWest Airlines?

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