Management Foundations(Chapter 5)
Name the four basic functions of management.
Planning, organizing, leading, and controlling.
Name one type of employee behavior.
Performance behavior, organizational citizenship, and counterproductive behavior.
What is one key difference between managers and leaders?
Leaders inspire; managers organize.
What are ethics in business?
Rules about right and wrong behavior.
A manager creates a schedule. What management function is this?
Planning
Which level of management sets long-term goals and strategies?
Top management.
What does Maslow say comes before self-actualization?
Esteem needs.
Name one type of power a leader can use.
(Any of: legitimate, reward, coercive, referent, expert)
What is one example of ethical business behavior?
Telling the truth or treating employees fairly.
An employee helps a coworker without being asked. What kind of behavior is this?
Organizational citizenship behavior.
Who turns broad strategies into specific objectives?
Middle management.
What are Herzberg’s two factors in motivation?
Motivators (like achievement), and hygiene factors (like pay, policies)
What does situational leadership mean?
Leaders adapt based on follower readiness.
What’s one ethical decision a manager might face?
Choosing between profit and safety.
A manager asks employees for ideas to improve processes. What leadership style is this?
Participative or democratic leadership.
Name two key managerial skills.
(Any two of: technical, human, conceptual, decision-making.)
What does Expectancy Theory say about motivation?
People work hard if they believe their effort will lead to rewards
What is servant leadership?
Leading by putting others’ needs first.
What’s one way a company can act ethically?
Giving back to the community or going green.
A company gives extra PTO to reduce burnout. What motivation theory does this reflect?
Herzberg’s Two-Factor Theory (improving hygiene factors).
How does organizational culture impact success?
It shapes behavior, values, and productivity.
How does Theory Y view employees?
They are self-motivated, enjoy responsibility, and seek fulfillment
What is transformational leadership?
Inspiring innovation and change.
What’s the difference between programmed and nonprogrammed decisions?
Programmed = routine; Nonprogrammed = new or creative.
A CEO encourages teams to take risks and learn from failure. What leadership style is this?
Transformational leadership.