What is Outlook referred to as?
a) A word processing application
b) A personal information management (PIM) application
c) A photo editing application
d) A web browser
b) A personal information management (PIM) application.
What is the active component shown by default when Outlook is started?
a) Calendar
b) People
c) Mail
d) Tasks
c) Mail
In the Inbox, where do your most important messages appear?
a) The "Other" tab
b) The "Focused" tab
c) The "Spam" folder
d) The "Drafts" folder
b) The "Focused" tab
How do you create a new email message?
a) By clicking the "New Task" button
b) By clicking the "New Email" button
c) By clicking the "Reply" button
d) By clicking the "Forward" button
b) By clicking the "New Email" button
To read the contents of a new email message, what should you click?
a) The "New Email" button
b) The message header
c) The "Inbox" folder
d) The "Other" tab
b) The message header
How do you attach a file to an email message?
a) By clicking the "New Email" button
b) By clicking the "Forward" button
c) By clicking the "Attach File" button
d) By clicking the "Reply" button
c) By clicking the "Attach File" button
Which Outlook component is used to schedule appointments and events?
a) Mail
b) People
c) Calendar
d) Tasks
c) Calendar
What is the purpose of the Tasks component in Outlook?
a) To organize email messages
b) To manage appointments
c) To store contact information
d) To maintain a to-do list
d) To maintain a to-do list
Which button sends your composed email?
A) Post
B) Share
C) Send
D) Deliver
C) Send
Where do emails you receive appear first?
A) Sent Items
B) Drafts
C) Inbox
D) Outbox
C) Inbox
Which Outlook view lets you see upcoming meetings?
A) Mail
B) Calendar
C) Tasks
D) People
B) Calendar
Where are saved but unsent drafts stored?
A) Sent Items
B) Drafts
C) Junk
D) Inbox
B) Drafts
. Which scheduling feature allows recurring meetings?
A) Recurrence
B) Repeat
C) Loop
D) Follow-up
A) Recurrence
I can be added to a message, but I am not a stamp. I often contain documents or photos, and without me, your recipient might just get words. What am I?
A...
How do you permanently delete messages?
a) By deleting them from the Inbox
b) By moving them to the "Junk Email" folder
c) By emptying the "Deleted Items" folder
d) By pressing the Delete key once
c) By emptying the "Deleted Items" folder
1. Which tab do you use to compose a new email in Outlook?
A) View
B) File
C) Home
D) Send/Receive
Answer: C) Home
What is the function of the "Forward" button?a) To send a new email to someone
b) To reply to a received message
c) To send a copy of a received message to someone else
d) To delete a received message
c) To send a copy of a received message to someone else
What is an appointment?
a) A meeting with multiple people
b) An activity recorded by day and time
c) An activity that lasts an entire day or longer
d) A list of things to do
b) An activity recorded by day and time
Which button is used to send a copy of a message you have received to someone else?
a) Reply
b) New Email
c) Forward
d) Attach File
c) Forward
Where are deleted messages moved to?
a) The "Outbox" folder
b) The "Junk Email" folder
c) The "Deleted Items" folder
d) They are permanently deleted immediately
c) The "Deleted Items" folder
What is an event?a) A scheduled activity that lasts less than an hour
b) An activity that lasts an entire day or longer
c) A task with a due date
d) A recurring meeting
b) An activity that lasts an entire day or longer
How do you remove a task from the To-Do List?
a) Click the "Mark Complete" button
b) Click the "Delete" key
c) Click the "Remove from List" button
d) Uncheck the task
c) Click the "Remove from List" button
What happens to the filtered list of items when you click "Close Search"?a) The search is saved for later
b) The filtered list is removed and all items are redisplayed
c) The search is cleared but the list remains filtered
d) Outlook is restarted
b) The filtered list is removed and all items are redisplayed
Which folder stores deleted emails until permanently removed?
A) Drafts
B) Trash/Deleted Items
C) Archive
D) Spam
B) Trash/Deleted Items
Which Outlook feature automatically removes unwanted emails?
A) Junk Email Filter
B) Rules Wizard
C) Sweep
D) Archive
A) Junk Email Filter
Which Outlook feature reminds you of meetings?
A) Notes
B) Alerts/Reminders
C) Archive
D) BCC
B) Alerts/Reminders
Which feature allows Outlook to handle multiple email accounts?
A) Profiles
B) Add-ins
C) Mail Merge
D) Categories
A) Profiles
I can filter your mail, sending some to a special place. I sort out the good from the bad, but sometimes a good one slips past me. What am I? J... or S...
Junk or spam / mail
In Protected View, what must you click to edit the file?
a) The "Save" button
b) The "Forward" button
c) The "Print" button
d) The "Enable Editing" button
d) The "Enable Editing" button
For a recurring appointment, what must you click to set the recurrence pattern?
a) The "New Appointment" button
b) The "Options" tab
c) The "Recurrence" button
d) The "Home" tab
c) The "Recurrence" button
What is the purpose of the People component in Outlook?
a) To manage email messages
b) To maintain a to-do list
c) To store and organize contact information
d) To schedule appointments and events
c) To store and organize contact information
When moving an appointment by dragging it in Month view, what happens to the start time?
a) It is automatically changed to the default start time
b) It is changed to the new time you drag it to
c) It remains the same as the original start time
d) You are prompted to enter a new start time
c) It remains the same as the original start time
What is a meeting in Outlook?
a) Any activity for which you want to record the occurrence
b) An appointment that lasts an entire day
c) An appointment to which you invite people
d) A list of tasks
c) An appointment to which you invite people
. What does “BCC” stand for?
A) Blind Copy Communication
B) Blind Carbon Copy
C) Background Communication Copy
D) Blocked Contact Copy
B) Blind Carbon Copy
How does a meeting attendee respond to a meeting request?
a) By replying to the email
b) By clicking a response button in the Reading pane
c) By opening the meeting request in a new window
d) By emailing the organizer directly
b) By clicking a response button in the Reading pane
What is the function of the "Mark Complete" button?
a) To remove the follow-up flag from a task
b) To indicate a task is finished
c) To delete a task
d) To set a task's priority
b) To indicate a task is finished
What is the purpose of the “CC” field?
A) Send to hidden recipients
B) Send a copy to secondary recipients
C) Schedule an email
D) Add subject
B) Send a copy to secondary recipients
Which tab is used to attach files to an email?
A) Insert
B) View
C) Review
D) Format
A) Insert
What does the “Reply All” button do?
A) Responds only to the sender
B) Responds to all recipients
C) Forwards the message
D) Saves the message
B) Responds to all recipients
What does the red exclamation mark on an email indicate?
A) Email is delayed
B) High importance
C) Low importance
D) Spam
B) High importance
Which folder contains emails sent successfully?
A) Drafts
B) Outbox
C) Sent Items
D) Inbox
C) Sent Items
I am a button that can instantly bring everyone in a conversation back together. When you click me, you make sure no one is left out. What am I?
R.. A...
Reply All
What is an inline reply?
a) A reply to a message using a separate message window
b) A copy of a message sent to someone else
c) A reply directly from the Reading pane
d) An email automatically generated by Outlook
c) A reply directly from the Reading pane
How can you preview a file attached to a message?a) By double-clicking the file name
b) By clicking the file name in the Reading pane
c) By saving the file first
d) By clicking the "Reply" button
b) By clicking the file name in the Reading pane
What does the Date Navigator display at the top of the Folder pane?
a) A list of all appointments
b) The current month and next month
c) A list of upcoming holidays
d) The current date only
b) The current month and next month
What happens as you type characters into the Instant Search text box?
a) The search is automatically started when you finish typing
b) You have to click the "Search" button to start the search
c) Matched items start to appear in a filtered list
d) Nothing happens until you press the Enter key
c) Matched items start to appear in a filtered list
What feature shows email addresses as you type in the "To" text box?a) AutoFormat
b) AutoComplete
c) AutoCorrect
d) AutoSuggest
b) AutoComplete
What is a meeting request?
a) An email message sent to meeting participants
b) A task assigned to meeting attendees
c) A reminder for a meeting
d) A copy of a meeting's agenda
a) An email message sent to meeting participants
Which Outlook item lets you track personal to-do lists?
A) Notes
B) Tasks
C) Drafts
D) Journal
B) Tasks
Which button schedules a new appointment?
A) New Item → Appointment
B) New Mail → Appointment
C) Reply → Appointment
D) View → Appointment
A) New Item → Appointment
In Outlook, the “To” field is used for:
A) Optional recipients
B) Primary recipients
C) Hidden recipients
D) Yourself only
B) Primary recipients
Where are automatically archived emails stored?
A) Deleted Items
B) Online Folder
C) Archive Folder
D) Drafts
C) Archive Folder
. What happens when you “recall” an email?
A) Deletes the email from the recipient’s inbox (if unread and same server)
B) Deletes it always
C) Edits the subject
D) Converts it into a draft
A) Deletes the email from the recipient’s inbox (if unread and same server)
Which pane shows a preview of an email before opening it fully?
A) Navigation Pane
B) To-Do Bar
C) Reading Pane
D) Folder Pane
C) Reading Pane
Which advanced search feature lets you filter by sender, keywords, and attachments?
A) Quick Search
B) Advanced Find
C) Search Folders
D) Focused Inbox
B) Advanced Find
I am a folder for items you decided were no longer needed. They are put here before disappearing for good, like a digital graveyard. What am I?
D...
I'm a to-do list that lives in your email, though I'm not the message itself. You can set a due date and priority, and even be assigned to me. A flag can create me from an email, but I can also stand on my own. When you're finished, a checkmark shows your work is done.
T...
I appear at the top of your inbox, a simple box for you to type. With every letter you enter, I start to sift through your messages, no need for a command.
I find old conversations and attachments buried deep, showing you results before you even finish your thought.
What am I?
I... S...
Instant Search
What is required to send emails from Outlook?
A) Internet connection
B) USB cable
C) Printer connection
D) VPN only
A) Internet connection
I have no hands, but I can jump through months and years. I show you your past appointments and future plans in a simple grid. A red box shows you where you are today, and I get bolder when you have something to do.
D... N...
Date Navigator
What does “Ignore Conversation” do?
A) Deletes all emails permanently
B) Moves all future messages in that thread to Deleted Items
C) Forwards messages automatically
D) Archives the conversation
B) Moves all future messages in that thread to Deleted Items
What should you do to open an attached file that cannot be viewed in the Reading pane?
a) Delete the message
b) Double-click the file name to open it in the source application
c) Forward the file to yourself
d) Click the "Reply" button
b) Double-click the file name to open it in the source application
Where is the Instant Search feature located?
a) In the "File" menu
b) In the search text box at the top of Mail, Calendar, People, and Tasks
c) In the "Options" tab
d) In the "Home" tab
b) In the search text box at the top of Mail, Calendar, People, and Tasks
Which shortcut creates a new email?
A) Ctrl + N
B) Ctrl + M
C) Ctrl + Shift + M
D) Alt + N
C) Ctrl + Shift + M
Which scheduling assistant tool shows others’ availability?
A) Free/Busy
B) Notes
C) To-Do Bar
D) Archive
A) Free/Busy
Which Outlook feature automatically moves emails to folders based on conditions?
A) Filters
B) Sweep
C) Rules
D) Archive
C) Rules
In a meeting request, which response option keeps it on your calendar but doesn’t confirm attendance?
A) Accept
B) Decline
C) Tentative
D) Ignore
C) Tentative
What is the default reminder time for Outlook meetings?
A) 5 minutes
B) 10 minutes
C) 15 minutes
D) 30 minutes
C) 15 minutes
Which feature flags an email for follow-up with reminders?
A) Tags
B) Flags
C) Notes
D) Categories
B) Flags
I can filter your mail, sending some to a special place. I sort out the good from the bad, but sometimes a good one slips past me. What am I?
R...
Rule