Listening
Which of the following is NOT included in the listening process?
Speaking
Which of the following is NOT a part of verbal communication?
sound
words
speaking
body language
body language
Which of the following personal characteristics can be categorized as a secondary dimension?
Education
Discrimination in the workplace refers to an employer’s unfair treatment of employees or job applicants on the basis of specific characteristics.
true false
true
Which of the following is NOT a field of external communication?
Interviews
Which of the following occurs when the receiver listens only to the content and not the feeling of the message?
Deliberate listening
Which of the following presentation types is used to get the audience to act or change a behavior or belief and has emotional appeal?
Motivational
Question
Which of the following can be defined as analysis, evaluation or judgment?
criticism
James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
age
Which of the following is NOT a skill needed in public relations
selling
Which of the following involves the listener paying close attention to what is being said in order to fully understand the message?
Full listening
Which of the following presentation types would be best for presenting specific information about a product, procedure or set of rules and regulations?
informative
persuasive
forum
generic
Informative
In professional communication a ________ is best for a short message.
memo
Which of the following is NOT a part of a report?
terms of reference
Which term is NOT part of the 4 Ps of marketing?
publication
Question
Which of the following is a formal meeting where a person is asked to communicate their skills and interests?
Interview
Which of the following scholars suggested individual characteristics can be divided into primary and secondary dimensions?
Mark Orbe
_________ listening can also be called pseudo listening.
false
Which of the following statements describes a conflict management style?
Which of the following is the most effective management style in most conflicts?
collaborative
Which of the following presentation types is used to convince an audience to accept a proposal?
Persuasive
Which of the following can be defined as generally accepted behavior required in social relations?
actions etiquette
traditions body language
etiquette
Which type of listening should be used when listening to a poem?
appreciative
Which of the following is a relationship factor which contributes to conflicts?
lack of trust
Which of the following conflict factors involves the physical environment which individuals are exposed?
situational factor