Credit Cards
The name of the 4 different credit cards we offer.
Visa Signature
Visa Credit Card with Rewards
Visa Credit Card
Secured Credit Card
How do we process payments to a LOC? (Include internal and external payments)
Internal - CPS (transfer)
External - Quikcheck
The system we use to view the current rate on a customers RCC
CPS
2 options our customers have for overdraft election
Yes and No
what do we do if a customer's CD is maturing and they want to know what we are currently offering?
consult transfer to growth
What is the type of authentication needed for making a credit card payment?
Enhanced
Type of authentication to process an instant line increase
enhanced
The system we use to process a payment to an RCC from another financial institution
Quikcheck
The 3 accounts our customers can use for overdraft protection
Savings
RCC
Line of Credit
what system do we use to remove the automatic renewl for the CD
Account Servicing
What is the limit on making payments through Quikcheck?
(a) the previous statement balance, or (b) the minimum amount due plus up to $1,000.00.
We can give out a LOC balance if..
Customer calling from a rotary phone
IVR system is unavailable
The system we use to change a credit card type
Account Servicing
the different ways a customer can change their OD election
Branch, TCC, Online, Mail
In what situation could we close a CD? (2 things)
within grace period after maturity, transferring to an M&T dda account
The 6 different ways customers can make payments to their credit card.
Call us! or branch, mail payment, online, ATM, autopay ACH
The ways a customer can asscess thier LOC
The system we use to complete a balance transfer
DASH
List the Overdraft transfer fees for each acct type:
Savings, RCC, LOC
0
8
8
How can a customer recieve a statement for their fixed rate CD?
Add it to a combined statement to view with other account statements
The 3 ways a cash advance can be made
at an ATM (M&T and Non-M&T)
as a Web Transfer
in a branch with a Teller
What is the fee for transfering from a LOC to a checking account?
$8 - this is considered an advance
The system we use to change the OD election to no
DASH
What is the processing time for new credit card applications when linking an RCC as OD protection?
In order to allow time for the customer to receive the appropriate disclosures, the overdraft will not be available for use for 10 days after the Credit Card is approved.
what are the 3 notices that customer recieve reguarding their CD?
Account opening, Maturity, and renewal